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IMPORTANT INFORMATION

If you have an enquiry regarding a payment of £150 or £100 that has recently been paid directly into your bank account by Rhondda Cynon Taf Council, or you require further information regarding Welsh Governments Cost of Living Scheme, please click here.

 

This mailbox is not monitored outside normal office hours and our current service level agreement for responding to enquiries received via e-mail is 5 working days. Therefore if you are reporting something that is of an urgent nature that cannot wait until the next working day, please report your emergency to the Council via the following telephone numbers:

Normal Office Hours (Monday to Friday 8.30am – 5pm)

  • Environmental Services 01443 425001
  • Adult Social Care 01443 425003
  • Children Services 01443 425006

Outside Normal Office Hours (including weekends and Bank Holidays)

  • Adult and Children Services Emergencies 01443 743665
  • All other Council related emergencies 01443 425011

If your call is not an emergency, you can report your issue by using our dedicated online enquiry form.