The Multi-Agency Safeguarding Hub (MASH) is the single point of contact for all professionals to report safeguarding concerns.

Professionals with a safeguarding concern about a child

You can report your safeguarding concern about a child by;

Telephone:

  • Rhondda Cynon Taf - 01443 742928
  • Merthyr Tydfil - 01443 743619

Email:

Telephone lines and e-mail's are picked up Monday to Friday - 8.30am to 5.00pm

Download the Childrens Services Risk Referral Guidance and Form:

Professionals with a safeguarding concern about an adult at risk.

You can report your safeguarding concern about an adult at risk by;

Telephone:

  • Rhondda Cynon Taf - 01443 742940
  • Merthyr Tydfil - 01443 742942

Email:

Telephone calls and e-mail's are picked up Monday to Friday - 8.30am to 5.00pm

Download the Adults Services Risk Referral Guidance and Form:

Emergency Contact Details

In an emergency outside of the hours of 8:30am - 5:00pm, contact the Emergency Duty Team (EDT) on 01443 743665

If you believe someone is at immediate risk, please contact 999

More about the Multi-Agency Safeguarding Hub - MASH

The Cwm Taf MASH is the first point of contact for new safeguarding concerns and has significantly improved the sharing of information between agencies, helping to protect the most vulnerable children and adults from harm, neglect and abuse. 

The Cwm Taf MASH is one of only a handful of MASHs nationally that handles concerns about children, adults at risk and and high risk domestic abuse; taking a holistic, family approach. Nearly 50 staff from the Police, Health, National Probation Service, Community Rehabilitation Company, Education, Children's Social Care and Adult Safeguarding are working together in the MASH office. 

The MASH directly receives safeguarding concerns from professionals such as teachers and doctors; as well as members of the public and family members via Rhondda Cynon Taf CBC and Merthyr Tydfil CBC contact centres.

For concerns that meet the threshold for Social Care involvement, representatives from the different agencies in the MASH and outside will collate information from their respective sources to build up a holistic picture of the circumstances of the case and the associated risks to the child, adult or high risk domestic abuse concern. As a result, more informed decisions will be made about what action to take and support will be targeted on the most urgent cases.

Feedback will also be given to professionals reporting concerns. Better co-ordination between agencies will lead to an improved service for vulnerable adults, children and families.

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