A carer is a person who is unpaid (except for being in receipt of a Carer's Allowance) and looks after or supports someone else (perhaps a relative, friend or neighbour) who needs help with their day-to-day life, because of:
A long-term illness
Mental ill health or
The term ‘carer’ does not include anyone who:
How we can help
We value the role that carers play and recognise that they too may need help and support to continue to care, such as providing information, advice or counselling or more practical help for the carer and the person for whom they care.
Our Carers A-Z provides a quick reference guide to the services and support available to carers locally and nationally. To find out what support is available to you, please read our guide and our regular newsletters for up-to-date information.
Before we provide any services, we will assess the needs of the person being cared for and those of the carer (if they are caring on a ‘regular and substantial‘ basis). Assessments provide carers with an opportunity to discuss how they are feeling and what services are available that might make caring easier. The process helps us to ensure that we fully understand your situation, that you’re eligible to receive our support and helps us plan how to support you in what you want to do.
If you are not happy with the outcome of your assessment, you have the right to appeal. More information about the appeal process is given in related documents.
If you have anything to say about any of our services, contact the main office in your area. If you have a complaint which cannot be resolved informally, or is of a sufficiently serious nature, there is a a formal complaints process. More information about our complaints procedure is given in related documents.
Supporting young people to care
We also help young carers, under the age of 18. More information is available in related documents or contact our Young Carers Assessment and Development Worker ( telephone 01443 668839 ) or see ‘Young Carers – support and advice’ in related documents.
The Rhondda Cynon Taf Carers Support Project offers free support to carers
Freephone CarersLine: 0808 100 1801
There are other organisations working to support carers by providing information or practical help.
We can give further information about them.
If you or the person you care for needs help from Social Services, telephone and ask to speak to a member of our First Response Service .
Telephone 01443 425003
Our Emergency Out of Hours Team provides an emergency response to a social care crisis outside of normal office hours, on bank holidays and at weekends.
Telephone 01443 425012