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Green Waste - FAQ's

View frequently asked questions;

Q. Why is the Council making the change?

The Council is seeking to reduce the number of plastic bags it uses in the collection of waste throughout the borough.

Feedback from service providers indicates that the processes of composting green waste can be made more efficient through the removal of the plastic bag and will produce a higher volume of quality compost

Q. Why do residents need to register?

We now require residents to register to enable us to manage the rounds more efficiently, improve our communications with residents and prevent missed collections.

Q. I don’t use the service in the winter, but I will need it in the spring/summer?

You can decide when to register for the service.

Please Note: If you consistently fail to put items out for 12 consecutive collections (around 29 weeks in winter, 12 weeks in summer), you could be removed from the collection round and will need to register again

Q. Will there be any changes to the day my green waste is collected?

  • Your green waste recycling day will stay the same and follow your recycling day during the weekly collections, unless specifically told otherwise (e.g. farms etc).
  • Collections will take place weekly during the Summer months and fortnightly during the winter.
  • Your fortnightly collections will follow your black bag/bin collection days, unless specifically told otherwise (e.g. farms etc). 

Please note: From the weeks commencing 27th December 2021, 3rd January and 10th January 2022, there will be no green collections as our recycling crews will be focusing on the increased Christmas recycling and Christmas tree collections.  Green collections will then resume on Monday, 17th January.

Size comparison between Green Sack and Clear Recycling bag

Q. What do the sacks look like / How much waste do they hold?

Green sack of 90 litres (45cm x 45cm x 45cm) - The sacks are equivalent to two and a half clear recycling bags

The sacks have a top handle strap as well as a strap on the side and underneath

They have weighted plastic on the base of the sack.

Q. How do I receive my 2 free sacks or additional sacks?

You can register and order your 2 free Green waste sacks online or via Customer Services on 01443 425001. 

Similarly, additional sacks can also be ordered online or via Customer Services on the number above.

Q. What happens if I don’t register?

If you have not registered your property for green waste collections, we will not collect your green waste.

  • Register here for the Green Waste Collection Scheme

Q. Is there a limit as to how many green waste sacks I can put out?

We will collect unlimited amount of registered green waste sacks.  We would however politely ask for 24 hours’ notice if 10 + sacks are presented to ensure enough resources are allocated.  This can be done by e-mailing us on recycling@rctcbc.gov.uk.

Q. Can I still use clear recycling bags?

No, not from from Monday 1st November  2021.

Q. Can I dispose of my green waste at the Community Recycling Centres?

Green waste can be disposed of at your Community Recycling Centre (plastic bags, boxes etc will need to be disposed of separately).

Q. What happens if the sacks are accidently damaged by the collection crews?

Residents can report lost, damaged or stolen sacks by using our online form

Q. Will lost sacks be replaced?

The Council cannot accept responsibility for lost sacks. Residents are welcome to mark up their sacks with house numbers etc and we will return the sacks to the bin collection point when empty. 

Q. Will wear and tear of sacks be replaced?

The Council cannot accept responsibility for the wear and tear of green waste sacks.

Q. What does the £3 charge for additional/replacement sacks cover?

The one-off £3 covers the cost of the sack only.  The sack remains the property of RCT Council.  Please note that this charge is non-refundable.

Q. What if my someone takes my sacks?

All sacks are registered to individual households. We will not collect any additional sacks that are not registered with us, and we won't collect from households that have not registered for the scheme.

We advise all residents to label their bags and mark them with their house number/name. 

Q. Will my sacks be returned? 

All collection crews will, where possible return bags as near to and as securely as they can, to minimise any lost/stolen bags.

Q. What happens if I change address?

Please leave your sacks at your old address as they are registered against the property.  If your new address have previously registered, the sacks should be left ready for you to use. If sacks have not been left please report the missing sacks using our online form.

If the new property is not registered for green waste collections please regsiter the property for collections.

Q. How do I notify the Council that I no longer need a green waste service?

Please complete the online Green Waste Cancellation form if you no longer need green waste collections .

Q. Can I overfill the sacks?

No, contents including branches should be contained within the body of the sack.

Q. Will you collect hutch waste?

Yes, as long as the waste is not contaminated with non-accepted items.

Q. Will you collect shop bought flowers?

Yes, as long as all plastic, bows etc are removed.

Q. Will you accept clodges (mud blocks)?

No, these will need to be disposed of at the Community Recycling Centres. Green waste sacks will not be collected if they contain clodges.

Q. Will Christmas Trees be recycled using the new sacks?

No. Christmas trees will be collected via a separate booking system normally available throughout January.

Q. What materials will not be collected?

The green waste service will not accept items such as kitchen waste, general waste, soil, clodges, rubble, invasive species e.g. knotweed, wood, logs, thick branches (6+ inches in diameter) or garden ornaments/toys etc.

Q. Will you collect from businesses

Yes - Register for Commercial Waste Collections

Q. Will you collect green waste sacks bought from a shop/online store

No. We will only collect green waste sacks that have been issued by the Council.