If you spot a problem with loose, broken or missing street paving you can report this to us online.

If the paving problem is deemed an emergency, please contact us on our emergency telephone number 01443 425001 (Out of office hours 01443 425011).

If however, you wish to inform us of a street paving issue for our repair programme please fill in the online form below.

Report a street paving problem using our online form

How quickly do we repair a street paving problem?

Street paving problems are allocated as either Urgent or Non-urgent cases.

  • Urgent cases: These will be repaired or made safe by the end of the next working day following their discovery. However, a street paving issue that is deemed to be particularly serious and could result in a severe accident or injury to someone is treated as an emergency and we aim to repair or make safe this type of issue within two hours.
  • Non-urgent cases: These will be repaired within 28 days of their discovery.

Please note: Where responsibility for repair / rectification rests with external bodies or individuals details of the defect will be passed to the external body or individual (if known) immediately.

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