The All Wales Concessionary Bus Pass Free Travel Scheme is funded by Rhondda Cynon Taf Council and the Welsh Government.  It entitles people aged 60 or over and people with certain disabilities to travel free of charge on local bus services throughout Wales.

All ticket machines on local bus services throughout Wales, including Rhondda Cynon Taf, will indicate whether your concessionary bus pass is valid for free travel.

Conditions of use

Please remember that you are the only person allowed to use your bus pass.  Where a companion pass has been issued, the companion will be permitted to travel at the same time and on the same journey as the pass holder.  If you allow someone else to use it, your pass could be cancelled and/or its renewal refused and it may also lead to legal action.

Travel using a bus pass is subject to the normal regulations and conditions of the bus operator(s).  Your pass must be shown whenever requested by a driver or inspector.  Your pass does not give you any rights other than those enjoyed by any fare paying passenger, nor does it entitle you to be carried in preference to other passengers.

Your concessionary bus pass may be cancelled by the Council if:

  • It has been reported lost or stolen, or
  • It is being used fraudulently, or
  • It has been replaced by a more recent pass, or
  • You are no longer entitled to concessionary travel, or
  • You have moved address but have failed to advise the Council's Integrated Transport Unit

Your concessionary bus pass is NOT valid for free travel in these circumstances and you may have to pay your bus fare.

To find out more, including how to check whether your concessionary bus pass is valid for travel, please see the  Is Yours Valid information sheet.

The Council can accept no liability for the failure of any bus service to operate or of any operator to accept a bus pass for travel.  If this happens, please contact the Council on 01443 425001 or email: transportationservices@rctcbc.gov.uk

When can I use my pass?

You can use your pass at any time and on any day of the week.

Where can I travel?

You can travel free of charge on almost all local bus services throughout Wales.  In addition you can travel to and from towns just over the border in England, providing there is no change of bus involved.

You can also travel free of charge on certain journeys provided by local Community Transport Operators in the Rhondda Cynon Taf area.

However, you cannot travel free on certain types of services, for example:

  • Rail Link bus services, which connect with trains and charge rail based fares.
  • National Express / Long distance coach services.
  • Buses operating tourist services.

How do I use my bus pass?

Your bus pass contains a small electronic chip (often referred to as a Smartcard) which is used to check your concessionary entitlement and ensure that the bus operator is paid for your travel.

Please ensure that you keep your pass in a safe place where it cannot be bent, twisted, or damaged and in a separate compartment from other bank cards etc. 

If you keep your pass in a wallet or purse, you must allow the driver to see your photograph.

Local service buses are fitted with a new style ticket machine, next to the entrance, called a “Reader” which you place your bus pass, with photograph face up, against.

It will automatically register your pass, check if it is valid and acknowledge it has been read. It will beep and display a green light and you may be issued with a ticket for travel before you take your seat.

In the event of this not happening it may be the case that your bus pass has a fault and you will need to contact the Council on 01443 425001 or email: transportationservices@rctcbc.gov.uk to report this.

Is my bus pass valid on coaches or trains?

No.  Passes are valid for free travel on local bus services throughout Wales.  These include some limited stop bus services but not coach services eg National Express or the rail-link services which connect with trains.  However, you will find that the railway operators and many coach companies offer discounted fare schemes to concessionary passholders.

When will I need to renew my pass?

There is no expiry date on your bus pass and it is anticipated the life-span of a conessionary bus pass is between three and five years.  We will contact you when your pass is due for renewal, so please ensure you inform the Council if you change your address or your circumstances change.

What if I have moved address?

Moved within Rhondda Cynon Taf

You will be required to provide details of your previous address along with proof of your new address.  You can either post a copy of your document (do not send original documents) to the Integrated Transport Unit, RCTCBC, Sardis House, Sardis Road, Pontypridd, CF37 1DU  or you can email a copy to TransportationServices@rctcbc.gov.uk  Please provide a copy of one of the following;

  • current Council Tax Bill (this financial year),
  • Utility Bill (last quarter),
  • current Driving Licence,
  • evidence of Rent Payments (RCT Homes, Housing Association)
  • recent Correspondence from Department of Work and Pensions or Her Majesty’s Revenue and Customs.

Moved into Rhondda Cynon Taf from within Wales

If you are in possession of a Concessionary bus pass and you have moved into Rhondda Cynon Taf from another Local authority within Wales, you will be required to contact your previous Local Authority who issued your pass to you and advise them you have moved into a different area. 

Once you have notified your previous Local Authority, please contact the Integrated Transport Unit either by telephone on 01443 425001 or by emailing TransportationServices@rctcbc.gov.uk for further guidance.

Moved outside Rhondda Cynon Taf but still in Wales

Please contact the Integrated Transport Unit either by telephone on 01443 425001 or by emailing TransportationServices@rctcbc.gov.uk for further guidance.

Moved out of Wales

Please contact the Integrated Transport Unit either by telephone on 01443 425001 or by emailing TransportationServices@rctcbc.gov.uk for further guidance.

What if I have changed my name?

In order for your record to be amended you will need to either post a copy of your document (do not send original documents) to the Integrated Transport Unit, RCTCBC, Sardis House, Sardis Road, Pontypridd, CF37 1DU  or you can email a copy to TransportationServices@rctcbc.gov.uk  Please provide a copy of one of the following;

  • Marriage Certificate
  • Deed Poll Document
  • Decree Absolute Certificate

What if my bus pass is no longer needed?

You should inform the Council's Integrated Transport Unit either by telephone on 01443 425001 or by email TransportationServices@rctcbc.gov.uk if;

  • You no longer wish to take advantage of the Concessionary Free Travel Scheme
  • Because of bereavement of a family member or close friend

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