You will automatically qualify for a bus pass if you are a disabled person who can travel by bus without needing someone else’s help, you can provide sufficient evidence that you are a Principal or Primary resident within the Rhondda Cynon Taf area and you are currently in receipt of:

Please note:  The Personal Independence Payment (PIP) descriptors and their individual scores MUST NOT be added together.

  • Disability Living Allowance (DLA) Mobility Component at the Higher Rate, or
  • War Pensioner’s Mobility Supplement (WPMS), or

  • You are a seriously injured service personnel or veteran who has been awarded a lump sum for an injury in Tariffs 1-8 under the War Veterans Compensation Scheme (AFCS), or

  • Personal Independence Payment (PIP) Award scoring 8 or more points under "Moving Around", or

  • Personal Independence Payment (PIP) Award scoring 12 points under "Planning and Following a Journey", or

  • Personal Independence Payment (PIP) Award scoring 8 points or more under "Communicating Verbally"

How to apply

If any of the above mentioned criteria apply to you, you can make an application for a Disabled Persons Bus Pass.

You can download and print a  Disabled Person’s Bus Pass Application Form or alternatively you can call us on 01443 425001 or email: transportationservices@rctcbc.gov.uk and request a form to be sent to your address.

Once the application form has been completed you will need to make an appointment with an advisor at one of the Council's One4aLL Centres. During this appointment you will submit your application and provide evidence required to support your application.

Book an appointment online

Alternatively you can arrange an appointment by telephoning 01443 425005. 

Evidence required for your application

You will need to provide the following evidence at your appointment. 

Proof of Eligibility

Please note: The Personal Independence Payment (PIP) Descriptors and their individual scores MUST NOT be added together.

  • Proof that you are in receipt of Disability Living Allowance (DLA) Mobility Component at the Higher Rate (dated within the last 12 months), or

  • Proof that you are in receipt of War Pensioner’s Mobility Supplement (WPMS), or

  • Proof that you are in receipt of War Veterans Compensation Scheme Tariffs 1-8 (AFCS), or

  • Proof that you are in receipt of Personal Independence Payment (PIP) Award scoring 8 or more points under "Moving Around" (dated within the last 12 months) or

  • Proof that you are in receipt of Personal Independence Payment (PIP) Award scoring 12 points under "Planning and Following a Journey" (dated within the last 12 months) or

  • Proof that you are in receipt of Personal Independence Payment (PIP) Award scoring 8 or more points under "Communicating Verbally" (dated within the last 12 months)

Proof of Address

  • Proof of your address for example, current council tax bill (this financial year), utility bill (last quarter), current driving licence, evidence of rent payments (RCT Homes, Housing Association) or recent correspondence from Department of Work and Pensions or Her Majesty’s Revenue and Customs.

Proof of Age

  • Proof of your date of birth, you will need to provide any one of the following documents;  birth certificate, current passport or current driving licence.

National Insurance Number

  • Details of your National Insurance Number (if aged 16 or over).

Passport Approved Colour Photograph

  • One passport approved colour photograph.  If you prefer, your photograph can be taken for you by a member of staff at one of the Council’s One4aLL Centres.  (This is subject to the camera equipment being in working order at the time of your application).

However, if you are providing a photograph with your Bus Pass Application Form please ensure it meets the following criteria:

  • A recent colour photograph which is a true likeness of yourself,

  • Taken against a light grey, cream or white background,

  • You must be facing forward and looking straight at the camera,

  • The photograph must show your full face,

  • The photo must be in sharp focus with a strong definition between face and background,

  • Where possible it is preferable to remove glasses.  However if they must be worn for medical reasons they should not cover the eye, should be free from reflection or glare and must not be tinted.

Please note: If you apply in person at either the Pontypridd or Aberdare One4aLL Centres, staff will be able to issue your new bus pass during your visit (this is subject to the equipment being in working order at the time of your application).  If you apply at Mountain Ash, Porth or Treorchy One4aLL Centres, your bus pass will be sent to your home address within 7 days of your application.  For enquiries about late delivery contact the Council on 01443 425001 or email: transportationservices@rctcbc.gov.uk

What can I do if I do not automatically qualify for a Disabled Person’s Bus Pass?

If you are a Disabled Person who can travel by bus without needing someone else’s help, you can provide sufficient evidence that you are a Principal or Primary resident within the Rhondda Cynon Taf area, then you may be eligible for assessment for a disabled person’s bus pass if you can answer "yes" to at least one of the following criteria:

  • Severely sight impaired (cannot see with glasses, if worn, the top letter of the eye test chart).

  • Sight impaired (can only read with glasses, if worn, the top letter of the eye test card at a distance of 6 metres or less).

  • Are profoundly or severely deaf with hearing loss of 70+ dBHL.

  • Are without speech.

  • Have an impairment, or have suffered an injury, which has a substantial and long-term adverse effect on your ability to walk.

  • Do not have arms or have long-term loss of the use of both arms.

  • Have a cognitive impairment, that is, a reduced ability to understand complex information, a difficulty in learning new skills, and may be unable to cope independently.

  • Would have an application to drive a motor vehicle refused on medical grounds, other than on the grounds of persistent misuse of drugs or alcohol.

If you CANNOT ANSWER YES to any of the above, unfortunately you do not currently meet the criteria for a bus pass.

If you CAN ANSWER YES to at least one of the above then you qualify for a assessment for a Disabled Person’s Bus Pass and can have the Eligibility Assessment Form sent to your home address by contacting the Council on 01443 425001 or email: transportationservices@rctcbc.gov.uk

When you have completed the Eligibility Assessment Form it should be sent to:

The Integrated Transport Unit

Rhondda Cynon Taf CBC
Sardis House
Sardis Road
Pontypridd
CF37 1DU

Once your Eligibility Assessment has been completed we will contact you to inform you of the outcome. If we agree that you qualify for a pass, we will return your signed, approved and officially stamped Eligibility Assessment Form for a Disabled Person's Bus Pass and enclose a Bus Pass Application Form for you to complete.

What if I am unhappy with the outcome of my Assessment?

The Council’s First Response Team would have assessed your application and taken into account all the facts that we have; this may include medical information and/or details which you have supplied relating to your disability. 

In order to be issued with a bus pass, it is emphasised that a person needs to experience substantial problems in walking or to clearly meet one of the other criteria outlined below.

  • Severely sight impaired (cannot see with glasses, if worn, the top letter of the eye test chart).

  • Sight impaired (can only read with glasses, if worn, the top letter of the eye test card at a distance of 6 metres or less).

  • Are profoundly or severely deaf with hearing loss of 70+ dBHL.

  • Are without speech.

  • Have an impairment, or have suffered an injury, which has a substantial and long-term adverse effect on your ability to walk.

  • Do not have arms or have long-term loss of the use of both arms.

  • Have a cognitive impairment, that is, a reduced ability to understand complex information, a difficulty in learning new skills, and may be unable to cope independently.

  • Would have an application to drive a motor vehicle refused on medical grounds, other than on the grounds of persistent misuse of drugs or alcohol.

After considering all of the above criteria and information, if you are unhappy with the decision made regarding your Eligibility Assessment for a disabled person’s bus pass you can challenge the decision.  However in doing so, you would need to indicate the grounds on which you wish to appeal and provide further evidence that was not known at the time of your application.  This information should be forwarded in writing to:

Representation and Complaints Unit 

Rhondda Cynon Taf CBC 
Tŷ Elai 
Dinas Isaf East 
Williamstown 
Tonypandy 
CF40 1NY

Is there a charge for the pass?

No, the bus pass is issued free of charge, but a charge of £6.60 (there is an additional 2% charge for using a credit card) will be applied for a replacement pass. 

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