If your bus pass has been lost, stolen or damaged you can request a replacement.

Contact us on 01443 425001 or email: transportationservices@rctcbc.gov.uk where your details will be taken and a replacement pass will be sent to your home address within 5 working days. 

Please note there will be a charge of £6.60 for doing this. 


Alternatively, you can request a replacement bus pass at one of the Council’s One4aLL Centres.

Book your appointment at a One4aLL to arrange a replacement bus pass

You can also book by telephoning 01443 425005.

Please note:

If you request a replacement pass in person at either the Aberdare or Pontypridd One4aLL Centres, staff will be able to issue you with a replacement bus pass during your visit (this is subject to the equipment being in working order at the time of your visit).  There will be a charge of £6.60  for doing this. 

If you request a replacement pass at Mountain Ash, Porth or Treorchy One4aLL Centres or someone requests a replacement pass on your behalf at either Aberdare or Pontypridd One4aLL Centres, your bus pass will be sent to your home address within 7 days of your request.  There will be a charge of £6.60 for doing this. 

For enquiries about late delivery call 01443 425001 or email: transportationservices@rctcbc.gov.uk

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