Availability
The website was unavailable during the month, for a period of 15 minutes due to essential maintenance.
Note: The availability figure of 98% given on the graph below includes total time the site was unavailable to the customer. This figure includes any time the site was down due to essential maintenance.
Customer Satisfaction
81% of customers were satisfied during October
Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).
First Point Resolution
75% of customers were able to find the information they were looking for on the Website and complete their request with no further interaction.
Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).
Website Compliance (Site Morse Rank)
Out of 22 Welsh Authorities Rhondda Cynon Taf’s website was rated 1st by an independent regulator, and 14th out of 430 UK wide authorities covering England, Wales, Northern Ireland, Scotland and the Channel Islands. The Council was only 1 of 4 Authorities in the UK to be fully 100% compliant for A and AA accessibility.
Demand & Usage
-
Unique visitors to the website for the month was 35,678.
-
The Total Number of Pages Viewed during the month was 388,281.
Busy Periods
Top 10 Pages Visited
|
The busiest hour on average
|
11:00 - 11:59, (1,191 page views)
|
|
The busiest weekday on average
|
Monday, (16,541 page views)
|
|
The busiest day
|
25-Oct-2010, (19,647 page views)
|
|
The busiest hour
|
11:00 - 11:59, 19-Oct-2010, (2,308 page views)
|
Top 10 Pages Visited
Top 10 Pages
|
Most popular pages ordered by page views
|
|
#
|
Page title
|
Page views
|
|
1
|
Home
|
55240
|
|
2
|
Jobs at the Council
|
33089
|
|
3
|
Search Results
|
10086
|
|
4
|
Contact Us
|
7863
|
|
5
|
A-Z Index
|
6885
|
|
6
|
Bulky Waste Collection - book online
|
6203
|
|
7
|
School Finder
|
6020
|
|
8
|
News
|
4452
|
|
9
|
Rubbish, Waste and Recycling
|
4430
|
|
10
|
Environment and Planning
|
4192
|
Top 10 Searches on www.rctcbc.gov.uk
Top 10 searches on www.rctcbc.gov.uk
|
#
|
Search phrase
|
Number of searches
|
|
1
|
jobs
|
143
|
|
2
|
council tax
|
123
|
|
3
|
recycling
|
62
|
|
4
|
school holidays
|
40
|
|
5
|
libraries
|
35
|
|
6
|
planning
|
35
|
|
7
|
chief executive
|
32
|
|
8
|
llantrisant leisure centre
|
30
|
|
9
|
facebook
|
26
|
|
10
|
councillors
|
25
|