Website Statistics: Period 1st - 31st October 2010

Availability

The website was unavailable during the month, for a period of 15 minutes due to essential maintenance.

Note: The availability figure of 98% given on the graph below includes total time the site was unavailable to the customer. This figure includes any time the site was down due to essential maintenance.

  2010 - 10 Website Availability

Customer Satisfaction

81% of customers were satisfied during October

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM). 

First Point Resolution

75% of customers were able to find the information they were looking for on the Website and complete their request with no further interaction.

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).

Website Compliance (Site Morse Rank)

Out of 22 Welsh Authorities Rhondda Cynon Taf’s website was rated 1st by an independent regulator, and 14th out of 430 UK wide authorities covering England, Wales, Northern Ireland, Scotland and the Channel Islands. The Council was only 1 of 4 Authorities in the UK to be fully 100% compliant for A and AA accessibility.

Demand & Usage

  • Unique visitors to the website for the month was 35,678.
  • The Total Number of Pages Viewed during the month was 388,281.

Busy Periods

Top 10 Pages Visited
The busiest hour on average 11:00 - 11:59, (1,191 page views)
The busiest weekday on average Monday, (16,541 page views)
The busiest day 25-Oct-2010, (19,647 page views)
The busiest hour 11:00 - 11:59, 19-Oct-2010, (2,308 page views)

Top 10 Pages Visited

Top 10 Pages

Most popular pages ordered by page views

#

Page title

Page views

1

Home

55240

2

Jobs at the Council

33089

3

Search Results

10086

4

Contact Us

7863

5

A-Z Index

6885

6

Bulky Waste Collection - book online

6203

7

School Finder

6020

8

News

4452

9

Rubbish, Waste and Recycling

4430

10

Environment and Planning

4192



Top 10 Searches on www.rctcbc.gov.uk

Top 10 searches on www.rctcbc.gov.uk
# Search phrase Number of searches
1 jobs 143
2 council tax 123
3 recycling 62
4 school holidays 40
5 libraries  35 
6 planning 35
7 chief executive 32 
8 llantrisant leisure centre 30 
9 facebook 26 
10 councillors 25