Availability
The website was unavailable during the month, for a period of 1 hour and 1 minute due to essential maintenance.
Note: The availability figure of 99.76% given on the graph below includes total time the site was unavailable to the customer. This figure includes any time the site was down due to essential maintenance.
Customer Satisfaction
83% of customers were satisfied during September
Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).
First Point Resolution
74% of customers were able to find the information they were looking for on the Website and complete their request with no further interaction.
Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).
Website Compliance (Site Morse Rank)
Out of 22 Welsh Authorities Rhondda Cynon Taf’s website was rated 7th by an independent regulator, and 109th out of 430 UK wide authorities covering England, Wales, Northern Ireland, Scotland and the Channel Islands.
Demand & Usage
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Unique visitors to the website for the month was 49,917
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The Total Number of Pages Viewed during the month was 358,596.
Busy Periods
Busy Periods
|
The busiest hour on average
|
11:00 - 11:59, (1,225 page views)
|
|
The busiest weekday on average
|
Monday, (18,863 page views)
|
|
The busiest day
|
06-Sep-2010, (20,945 page views)
|
|
The busiest hour
|
11:00 - 11:59, 06-Sep-2010, (2,359 page views)
|
Top 10 Pages Visited
Top 10 pages visited
|
Most popular pages ordered by page views
|
|
|
Page title
|
Page views
|
User sessions
|
Unique users
|
|
1
|
Homepage
|
86,064
|
48,405
|
27,915
|
|
2
|
Jobs at the council
|
17,728
|
13,361
|
9,877
|
|
3
|
Jobs & Careers
|
16,952
|
13,221
|
9,879
|
|
4
|
School Route Finder
|
7,092
|
1,401
|
1,135
|
|
5
|
Advice and Benefits
|
6,869
|
1,448
|
213
|
|
6
|
Education and Learning
|
5,734
|
3,875
|
3,494
|
|
7
|
Environment and Planning
|
5,733
|
3,010
|
1,905
|
|
8
|
Bulky waste item collection - apply online
|
5,692
|
1,115
|
1,022
|
|
9
|
Rubbish, waste and recycling
|
5,667
|
958
|
132
|
|
10
|
Benefits
|
5,346
|
879
|
110
|
Top 10 Searches on www.rctcbc.gov.uk
Top 10 searches on www.rctcbc.gov.uk
|
#
|
Search phrase
|
Number of searches
|
|
1
|
Council tax
|
464
|
|
2
|
Recycling
|
404
|
|
3
|
Planning
|
234
|
|
4
|
Grants
|
180
|
|
5
|
Llantrisant Leisure Centre
|
115
|
|
6
|
Pontypridd Register Office
|
96
|
|
7
|
Church Village Bypass
|
85
|
|
8
|
Recycling - bags and containers
|
80
|
|
9
|
Adult Education
|
68
|
|
10
|
Intranet
|
62
|