Website Statistics: Period 1st - 30th September 2010

Availability

The website was unavailable during the month, for a period of 1 hour and 1 minute due to essential maintenance.

Note: The availability figure of 99.76% given on the graph below includes total time the site was unavailable to the customer. This figure includes any time the site was down due to essential maintenance.

2010-09 - Website Availability

Customer Satisfaction

83% of customers were satisfied during September

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM). 

First Point Resolution

74% of customers were able to find the information they were looking for on the Website and complete their request with no further interaction.

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).

Website Compliance (Site Morse Rank)

Out of 22 Welsh Authorities Rhondda Cynon Taf’s website was rated 7th by an independent regulator, and 109th out of 430 UK wide authorities covering England, Wales, Northern Ireland, Scotland and the Channel Islands. 

Demand & Usage

  • Unique visitors to the website for the month was 49,917
  • The Total Number of Pages Viewed during the month was 358,596.

Busy Periods

Busy Periods
The busiest hour on average 11:00 - 11:59, (1,225 page views)
The busiest weekday on average Monday, (18,863 page views)
The busiest day 06-Sep-2010, (20,945 page views)
The busiest hour 11:00 - 11:59, 06-Sep-2010, (2,359 page views)

Top 10 Pages Visited

Top 10 pages visited
Most popular pages ordered by page views
  Page title Page views User sessions Unique users
1 Homepage 86,064 48,405 27,915
2 Jobs at the council 17,728 13,361 9,877
3 Jobs & Careers 16,952 13,221 9,879
4 School Route Finder  7,092 1,401 1,135
5 Advice and Benefits 6,869 1,448 213
6 Education and Learning 5,734 3,875 3,494
7 Environment and Planning 5,733 3,010 1,905
8 Bulky waste item collection - apply online 5,692 1,115 1,022 
9 Rubbish, waste and recycling 5,667 958  132 
10 Benefits 5,346 879  110

Top 10 Searches on www.rctcbc.gov.uk

Top 10 searches on www.rctcbc.gov.uk
# Search phrase Number of searches
1 Council tax 464
2 Recycling 404 
3 Planning 234 
4 Grants 180 
5 Llantrisant Leisure Centre 115 
6 Pontypridd Register Office 96 
7 Church Village Bypass 85 
8 Recycling - bags and containers 80 
9 Adult Education 68 
10 Intranet 62