Website Statistics: Period 1st - 31st January 2011

Availability

The website was available 99.71% of the time during the month of January, there were no downtime periods for planned maintenance.

Note: The availability figure on the graph below includes total time the site was unavailable to the customer. The Council includes any planned downtime, upgrades or maintenance as part of the statistic.

  2011-01-Uptime  

Customer Satisfaction

83% of customers were satisfied during January

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM). 

First Point Resolution

73% of customers were able to find the information they were looking for on the Website and complete their request with no further interaction.

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).

Website Compliance (Site Morse Rank)

Out of 22 Welsh Authorities Rhondda Cynon Taf’s website was rated 1st by an independent regulator, and 14th out of 430 UK wide authorities covering England, Wales, Northern Ireland, Scotland and the Channel Islands. The Council was only 1 of 4 Authorities in the UK to be fully 100% compliant for A and AA accessibility.

Demand & Usage

  • Unique visitors to the website for the month was 46,841.
  • The Total Number of Pages Viewed during the month was 541,535.

Top 10 Pages Visited

Top 10 Pages

Most popular pages ordered by page views

#

Page title

Page views

1

Home Page

69031

2

Jobs at the Council

36165

3

Search Results

24108

4

Rubbish, Waste and Recycling

12204 

5

Council Tax

9575

6

School Closures

8952

7

Bulky Waste Collection - book online

8929

8

School Finder

8413

9

A-Z Index

7545

10

Contact Us

6799



Top 10 Searches on www.rctcbc.gov.uk

Top 10 searches on www.rctcbc.gov.uk
# Search phrase Number of searches
1 schools 201
2 council tax 145
3 school term dates 142
4 jobs 130
5 more card 62
6 recycling 55
7 planning 45
8 cwm 43
9 Christmas Tree recycling 30
10 social services 27