Availability
The website was available 99.71% of the time during the month of January, there were no downtime periods for planned maintenance.
Note: The availability figure on the graph below includes total time the site was unavailable to the customer. The Council includes any planned downtime, upgrades or maintenance as part of the statistic.
Customer Satisfaction
83% of customers were satisfied during January
Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).
First Point Resolution
73% of customers were able to find the information they were looking for on the Website and complete their request with no further interaction.
Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).
Website Compliance (Site Morse Rank)
Out of 22 Welsh Authorities Rhondda Cynon Taf’s website was rated 1st by an independent regulator, and 14th out of 430 UK wide authorities covering England, Wales, Northern Ireland, Scotland and the Channel Islands. The Council was only 1 of 4 Authorities in the UK to be fully 100% compliant for A and AA accessibility.
Demand & Usage
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Unique visitors to the website for the month was 46,841.
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The Total Number of Pages Viewed during the month was 541,535.
Top 10 Pages Visited
Top 10 Pages
|
Most popular pages ordered by page views
|
|
#
|
Page title
|
Page views
|
|
1
|
Home Page
|
69031
|
|
2
|
Jobs at the Council
|
36165
|
|
3
|
Search Results
|
24108
|
|
4
|
Rubbish, Waste and Recycling
|
12204
|
|
5
|
Council Tax
|
9575
|
|
6
|
School Closures
|
8952
|
|
7
|
Bulky Waste Collection - book online
|
8929
|
|
8
|
School Finder
|
8413
|
|
9
|
A-Z Index
|
7545
|
|
10
|
Contact Us
|
6799
|
Top 10 Searches on www.rctcbc.gov.uk
Top 10 searches on www.rctcbc.gov.uk
|
#
|
Search phrase
|
Number of searches
|
|
1
|
schools
|
201
|
|
2
|
council tax
|
145
|
|
3
|
school term dates
|
142
|
|
4
|
jobs
|
130
|
|
5
|
more card
|
62
|
|
6
|
recycling
|
55
|
|
7
|
planning
|
45
|
|
8
|
cwm
|
43
|
|
9
|
Christmas Tree recycling
|
30
|
|
10
|
social services
|
27
|