Website Statistics: Period 1st - 30th June 2011

Availability

The website was available 99.45% of the time during the month of June, there was no planned maintenance.

Note: The availability figure on the graph below includes total time the site was unavailable to the customer. The Council includes any planned downtime, upgrades or maintenance as part of the statistic.

  2011-06-Uptime      

Customer Satisfaction

82% of customers were satisfied during June.

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM). 

First Point Resolution

68% of customers were able to find the information they were looking for on the Website and complete their request with no further interaction.

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).

Website Compliance (Site Morse Rank)

Out of 22 Welsh Authorities Rhondda Cynon Taf’s website was rated 4th by an independent regulator, and 62nd out of 430 UK wide authorities covering England, Wales, Northern Ireland, Scotland and the Channel Islands. 

Demand & Usage

  • Unique visitors to the website for the month was 52,716.
  • The Total Number of Pages Viewed during the month was 546,761.

Top 10 Pages Visited

Top 10 Pages

Most popular pages ordered by page views

#

Page title

Page views

1

Home Page

72455

2

Jobs at the Council

56332

3

Search Results

22165

4

Benefits

9354

5

Contact Us

8573

6

Events - What's on RCT

8185

7

Rubbish, Waste and Recycling

7699

8

Planning

7671

9

School Finder

7555

10

Leisure Centres

7219



Top 10 Searches on www.rctcbc.gov.uk

Top 10 searches on www.rctcbc.gov.uk
# Search phrase Number of searches
1 jobs 180
2 council tax 145
3 planning 107
4 school closures / holidays 80
5 housing benefit 70
=6 more card 68
=6 recycling 68
8 grants 59
9 teddy bears picnic 58
10 social services 46