Once you have been awarded Council Tax Reduction / Council Tax Benefit, we will occasionally check to ensure that your circumstances have not changed. Some cases may be selected for review more regularly than others.
Why does the Council need to check that your circumstances have not changed?
We need to check that all the details we have about your circumstances are up to date so that we can be sure that you are receiving all the correct level of assistance towards paying your Council Tax Bill.
How will the Council contact you to check the level of assistance we provide is correct?
Normally we will contact you in one of three ways:
By visiting you at home
If we are going to visit you at your home, we will write to you giving details of your appointment (although there may be times when an un-notified visit is made). If we visit you and you are not at home, the visiting officer will always leave a calling card with a contact number for you to ring and make another appointment.
What happens if you don’t respond to us?
If you do not contact us or provide us with the information we need, we will have to end your Council Tax Reduction/Council Tax Benefit. We don’t want to do this, so please make sure you get in touch.
Telephone: 01443 425002
Fax: 01443 680661
Minicom: 01443 425015
Rhondda Cynon Taf County Borough Council
Or one of our One 4 All Centres