Our aim is to provide our customers with the best possible service and we welcome your views on how we can achieve this by further developing and improving our services. If you have views which can help make our services more responsive to customers' needs, please let us know by making a complaint, a compliment or comments under out Customer Feedback Scheme.
How to make a comment, compliment or complaint.
You may make a comment, compliment or complaint via our online form|, via e-mail, by telephone, face to face or in writing.
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Our commitment to you.
If you wish to make a complaint we will endeavour to deal with it as quickly as possible in accordance with our complaints procedure.
You will receive an acknowledgement to your complaint within 3 working days and a full response within 15 working days.
In order to assist us in dealing with your complaint we will need a full description of the problem and your full contact details.
Our Complaints Procedure
Stage 1
We will aim to resolve your complaint or put things right swiftly and as far as possible at the point of service.
Stage 2
If you remain unhappy with the outcome of your Stage 1 complaint you may write and refer your complaint to Stage 2 for formal investigation.
Stage 3
If you are dissatisfied with the outcome of your complaint at Stage 2, you may write to the Chief Executive and appeal for a review of your case.
If you are still dissatisfied with the outcome of you compliant at stage 3, you may contact the Ombudsman using the details below:
Public Services Ombudsman For Wales,
1 Ffordd yr Hen Gae,
Pencoed,
CF35 5LJ
Tel: (01656) 641 150
Fax: (01656) 641 199
E-mail: ask@ombudsman-wales.org.uk|
Website: http://www.ombudsman-wales.org.uk/|
Customer Feedback
Rhondda Cynon Taff County Borough Council
Bronwydd
Porth
CF39 9DL