Details of the Public Services Ombudsman

The main role of the Public Services Ombudsman is to look into complaints made by members of the public to establish whether they have suffered hardship or injustice through maladministration or service failure on the part of a public body within his jurisdiction.

If you have exhausted the three stages of the Council’s Complaints Procedure and remain dissatisfied with the way the Council has dealt with your complaint, you may want to refer the matter to the Ombudsman. He will however expect that you have complained to us first, so that we will have had an opportunity to respond to your concerns. 

The Ombudsman’s role and powers are defined by the Public Services Ombudsman (Wales) Act 2005|

The Ombudsman can also consider complaints that local authority members have broken their authority's code of conduct.  He considers such complaints under the provisions of Part III of the Local Government Act 2000|  and also relevant Orders made by the National Assembly for Wales under that Act.

The current Ombudsman is Peter Tyndall and the service that he and his staff provide is independent, impartial and free.

Contact the Ombudsman on:

Public Services Ombudsman For Wales,
1 Ffordd yr Hen Gae,
Pencoed,
CF35 5LJ

E mail: ask@ombudsman-wales.org.uk|
Tel: (01656) 641150
Fax: (01656) 641199

View further information on the Ombudsman’s web-site: http://www.ombudsman-wales.org.uk/|

Where the Ombudsman believes that there are issues of public interest arising from an investigation he issues a public report under Section 16 of the Public Services Ombudsman (Wales) Act 2005.

Where the Ombudsman does not believe that there are issues of public interest arising from an investigation, he makes a report under Section 21 of the Public Services Ombudsman (Wales) Act 2005 and does not require the body concerned to publicise it.  Although the cases are listed, the reports are not published on the Ombudsman’s website. However a copy can normally be made available by request.