Availability
The website was available 99.87% of the time during the month of December, there were 2 downtime periods on 1st and 23rd due to planned maintenance.
Note: The availability figure on the graph below includes total time the site was unavailable to the customer. The Council includes any planned downtime, upgrades or maintenance as part of the statistic.
Customer Satisfaction
76% of customers were satisfied during December
Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).
First Point Resolution
71% of customers were able to find the information they were looking for on the Website and complete their request with no further interaction.
Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).
Website Compliance (Site Morse Rank)
Out of 22 Welsh Authorities Rhondda Cynon Taf’s website was rated 1st by an independent regulator, and 14th out of 430 UK wide authorities covering England, Wales, Northern Ireland, Scotland and the Channel Islands. The Council was only 1 of 4 Authorities in the UK to be fully 100% compliant for A and AA accessibility.
Demand & Usage
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Unique visitors to the website for the month was 51,063.
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The Total Number of Pages Viewed during the month was 551,027.
Top 10 Pages Visited
Most popular pages ordered by page views
|
#
|
Page title
|
Page views
|
|
1
|
Home
|
106359
|
|
2
|
School Closures
|
42270
|
|
3
|
Search Results
|
29127
|
|
4
|
Inclement Weather Update
|
27292
|
|
5
|
Jobs at the Council
|
18535
|
|
6
|
Rubbish, Waste and Recycling
|
12478
|
|
7
|
School Finder
|
10609
|
|
8
|
A-Z Index
|
7816
|
|
9
|
My Neighbourhood
|
6710
|
|
10
|
News
|
6438
|
Top 10 Searches on www.rctcbc.gov.uk
Top 10 searches on www.rctcbc.gov.uk
|
#
|
Search phrase
|
Number of searches
|
|
1
|
refuse/rubbish collection
|
564
|
|
2
|
school closures
|
503
|
|
3
|
school holidays
|
125
|
|
4
|
jobs
|
93
|
|
5
|
road closures
|
82
|
|
6
|
council tax
|
68
|
|
7
|
gritting
|
53
|
|
8
|
weather
|
50
|
|
9
|
snow
|
35
|
|
10
|
bbc weather
|
34
|