Website Statistics: Period 1st - 31st December 2010

Availability

The website was available 99.87% of the time during the month of December, there were 2 downtime periods on 1st and 23rd due to planned maintenance.

Note: The availability figure on the graph below includes total time the site was unavailable to the customer. The Council includes any planned downtime, upgrades or maintenance as part of the statistic.

    December - 2010 - Availability

Customer Satisfaction

76% of customers were satisfied during December

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM). 

First Point Resolution

71% of customers were able to find the information they were looking for on the Website and complete their request with no further interaction.

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).

Website Compliance (Site Morse Rank)

Out of 22 Welsh Authorities Rhondda Cynon Taf’s website was rated 1st by an independent regulator, and 14th out of 430 UK wide authorities covering England, Wales, Northern Ireland, Scotland and the Channel Islands. The Council was only 1 of 4 Authorities in the UK to be fully 100% compliant for A and AA accessibility.

Demand & Usage

  • Unique visitors to the website for the month was 51,063.
  • The Total Number of Pages Viewed during the month was 551,027.

Top 10 Pages Visited

Most popular pages ordered by page views

#

Page title

Page views

1

Home

106359

2

School Closures

42270

3

Search Results

29127

4

Inclement Weather Update

27292 

5

Jobs at the Council

18535

6

Rubbish, Waste and Recycling

12478

7

School Finder

10609

8

A-Z Index

7816

9

My Neighbourhood

6710

10

News

6438



Top 10 Searches on www.rctcbc.gov.uk

Top 10 searches on www.rctcbc.gov.uk
# Search phrase Number of searches
1 refuse/rubbish collection 564
2 school closures 503
3 school holidays 125
4 jobs 93
5 road closures 82 
6 council tax 68
7 gritting 53
8 weather 50
9 snow 35
10 bbc weather 34