Website Statistics: Period 1st - 30th November 2010

Availability

The website was available 99.73% of the time during the month of November, with only a small period of downtime due to planned maintenance.

Note: The availability figure on the graph below includes total time the site was unavailable to the customer. The Council includes any planned downtime, upgrades or maintenance as part of the statistic.

   November - 2010 - Website Availability

Customer Satisfaction

85% of customers were satisfied during November

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM). 

First Point Resolution

76% of customers were able to find the information they were looking for on the Website and complete their request with no further interaction.

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).

Website Compliance (Site Morse Rank)

Out of 22 Welsh Authorities Rhondda Cynon Taf’s website was rated 1st by an independent regulator, and 14th out of 430 UK wide authorities covering England, Wales, Northern Ireland, Scotland and the Channel Islands. The Council was only 1 of 4 Authorities in the UK to be fully 100% compliant for A and AA accessibility.

Demand & Usage

  • Unique visitors to the website for the month was 50,198.
  • The Total Number of Pages Viewed during the month was 639,025.

Top 10 Pages Visited

Most popular pages ordered by page views

#

Page title

Page views

1

Home

106359

2

School Closures

41651

3

Search Results

29392

4

Jobs at the Council

28671 

5

School Finder 

20011 

6

A-Z Index

10031

7

Rubbish, Waste and Recycling

8893 

8

News

8220 

9

Contact Us 

7892 

10

Education and Learning

6984 



Top 10 Searches on www.rctcbc.gov.uk

Top 10 searches on www.rctcbc.gov.uk
# Search phrase Number of searches
1 school closures 1987
2 schools 297
3 weather 240
4 firework display 99
5 jobs  97 
6 term dates 85
7 council tax 79 
8 facebook 74
9 planning 56 
10 school transport 50