Website Statistics: Period 1st - 30th April 2011

Availability

The website was available 99.69% of the time during the month of April, there were no downtime periods for planned maintenance.

Note: The availability figure on the graph below includes total time the site was unavailable to the customer. The Council includes any planned downtime, upgrades or maintenance as part of the statistic.

  2011-04-Uptime     

Customer Satisfaction

81% of customers were satisfied during April

2011-04-CustomerSatisfaction

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM). 

First Point Resolution

67% of customers were able to find the information they were looking for on the Website and complete their request with no further interaction.

2011-04-Firstpointresolutionv2

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).

Website Compliance (Site Morse Rank)

Out of 22 Welsh Authorities Rhondda Cynon Taf’s website was rated 4th by an independent regulator, and 83rd out of 430 UK wide authorities covering England, Wales, Northern Ireland, Scotland and the Channel Islands. 

2011-04-SitemorserankingWales

2011-04-SitemorseRankingUK

 

Demand & Usage

  • Unique visitors to the website for the month was 44,041.
  • The Total Number of Pages Viewed during the month was 451,889.

2011-04-DemandandUsage

Top 10 Pages Visited

Top 10 Pages

#

Page title

Page views

1

Home Page

58302

2

Jobs at the Council

35064

3

Search Results

21356

4

Events - What's On RCT

8241

5

Rubbish, Waste and Recycling

8164

6

Contact Us

7407

7

Council Tax

6300

8

Council Tax Payment  - Civica AuthorityICON

6245

9

A-Z Index

6233

10

Bulky Waste Collection - book online

6023



Top 10 Searches on www.rctcbc.gov.uk

Top 10 searches on www.rctcbc.gov.uk
# Search phrase Number of searches
1 refuse collection 99
2 planning 96
3 jobs 84
4 ynysybwl 79
5 libraries 71
6 council tax 70
7 grants 63
8 compost bins 43
9 more card 43
10 chief executive 42