Availability
The website was available 99.69% of the time during the month of April, there were no downtime periods for planned maintenance.
Note: The availability figure on the graph below includes total time the site was unavailable to the customer. The Council includes any planned downtime, upgrades or maintenance as part of the statistic.
Customer Satisfaction
81% of customers were satisfied during April
Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).
First Point Resolution
67% of customers were able to find the information they were looking for on the Website and complete their request with no further interaction.
Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).
Website Compliance (Site Morse Rank)
Out of 22 Welsh Authorities Rhondda Cynon Taf’s website was rated 4th by an independent regulator, and 83rd out of 430 UK wide authorities covering England, Wales, Northern Ireland, Scotland and the Channel Islands.
Demand & Usage
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Unique visitors to the website for the month was 44,041.
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The Total Number of Pages Viewed during the month was 451,889.
Top 10 Pages Visited
Top 10 Pages
|
#
|
Page title
|
Page views
|
|
1
|
Home Page
|
58302
|
|
2
|
Jobs at the Council
|
35064
|
|
3
|
Search Results
|
21356
|
|
4
|
Events - What's On RCT
|
8241
|
|
5
|
Rubbish, Waste and Recycling
|
8164
|
|
6
|
Contact Us
|
7407
|
|
7
|
Council Tax
|
6300
|
|
8
|
Council Tax Payment - Civica AuthorityICON
|
6245
|
|
9
|
A-Z Index
|
6233
|
|
10
|
Bulky Waste Collection - book online
|
6023
|
Top 10 Searches on www.rctcbc.gov.uk
Top 10 searches on www.rctcbc.gov.uk
|
#
|
Search phrase
|
Number of searches
|
|
1
|
refuse collection
|
99
|
|
2
|
planning
|
96
|
|
3
|
jobs
|
84
|
|
4
|
ynysybwl
|
79
|
|
5
|
libraries
|
71
|
|
6
|
council tax
|
70
|
|
7
|
grants
|
63
|
|
8
|
compost bins
|
43
|
|
9
|
more card
|
43
|
|
10
|
chief executive
|
42
|