Website Statistics: Period 1st - 31st August 2011

Availability

The website was available 99% of the time during the month of August. There was only one session of downtime during the period which was pre-planned for essential server maintenance.

Note: The availability figure on the graph below includes total time the site was unavailable to the customer. The Council includes any planned downtime, upgrades or maintenance as part of the statistic.

 August - 2011 - Website Availability         

Customer Satisfaction

82% of customers were satisfied during August.

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM). 

First Point Resolution

74% of customers were able to find the information they were looking for on the Website and complete their request with no further interaction.

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).

Website Compliance (Site Morse Rank)

Out of 22 Welsh Authorities Rhondda Cynon Taf’s website was rated 4th by an independent regulator, and 36th out of 430 UK wide authorities covering England, Wales, Northern Ireland, Scotland and the Channel Islands. 

Demand & Usage

  • Unique visitors to the website for the month was 54,413.
  • The Total Number of Pages Viewed during the month was 535,680.

Top 10 Pages Visited

Top 10 Pages visited in August 2011
 Most popular Page Ordered by page views    
 # Page Title  Page Views  
 1  Home Page  66054
 2  Jobs at the council  41561
 3  Search Results  21990
 4  Leisure Centres  16448
 5  Events - What's on RCT  15351
 6  Planning  
 7  Rubbish, Waste & Recycling  
 8  Contact us  
 9  Advice and Benefits  
 10  Council Tax - Payments and Information  


 

Top 10 Searches on www.rctcbc.gov.uk

Top 10 searches on www.rctcbc.gov.uk
# Search phrase Number of searches
1 jobs 182
2 planning 157
3 council tax 115
4 adult education 81
=5 more card 77
=5 housing 77
7 refuse collection 65
=8 grants 54
=8  bus pass 54
10 human resources 50