Availability

The website was available 99% of the time during the month of August. There was only one session of downtime during the period which was pre-planned for essential server maintenance.

Note: The availability figure on the graph below includes total time the site was unavailable to the customer. The Council includes any planned downtime, upgrades or maintenance as part of the statistic.

          

Customer Satisfaction

82% of customers were satisfied during August.

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM). 

First Point Resolution

74% of customers were able to find the information they were looking for on the Website and complete their request with no further interaction.

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).

Website Compliance (Site Morse Rank)

Out of 22 Welsh Authorities Rhondda Cynon Taf’s website was rated 4th by an independent regulator, and 36th out of 430 UK wide authorities covering England, Wales, Northern Ireland, Scotland and the Channel Islands. 

Demand & Usage

• Unique visitors to the website for the month was 54,413.
• The Total Number of Pages Viewed during the month was 535,680.

Top 10 Pages Visited

Top 10 Pages visited in August 2011

Most popular Page Ordered by page views
#	Page Title	Page Views
1	Home Page	66054
2	Jobs at the council	41561
3	Search Results	21990
4	Leisure Centres	16448
5	Events - What's on RCT	15351
6	Planning
7	Rubbish, Waste & Recycling
8	Contact us
9	Advice and Benefits
10	Council Tax - Payments and Information

 

Top 10 Searches on www.rctcbc.gov.uk

Top 10 searches on www.rctcbc.gov.uk

#	Search phrase	Number of searches
1	jobs	182
2	planning	157
3	council tax	115
4	adult education	81
=5	more card	77
=5	housing	77
7	refuse collection	65
=8	grants	54
=8	bus pass	54
10	human resources	50