Availability
The website was available 100% of the time during the month of December. There was no downtime during the period for pre-planned essential server maintenance.
Note: The availability figure on the graph below includes total time the site was unavailable to the customer. The Council includes any planned downtime, upgrades or maintenance as part of the statistic.
Customer Satisfaction
81% of customers were satisfied during December.
Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).
First Point Resolution
84% of customers were able to find the information they were looking for on the Website and complete their request with no further interaction.
Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).
Website Compliance (Site Morse Rank)
Out of 22 Welsh Authorities Rhondda Cynon Taf’s website was rated 1st by an independent regulator, and joint 1st out of 430 UK wide authorities covering England, Wales, Northern Ireland, Scotland and the Channel Islands.
Demand & Usage
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Unique visitors to the website for the month was 48,447.
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The Total Number of Pages Viewed during the month was 420,213.
Top 10 Pages Visited
Top 10 Pages
|
#
|
Page title
|
Page views
|
|
1
|
Home Page
|
52038
|
|
2
|
Jobs at the Council
|
19332
|
|
3
|
Search Results
|
18877
|
|
4
|
Bank Holiday and Seasonal Service Provision
|
11130
|
|
5
|
Contact Us
|
7476
|
|
6
|
Advice and Benefits
|
7063
|
|
7
|
Evants - What's On RCT
|
5942
|
|
8
|
Rubbish Waste and Recycling
|
5773
|
|
9
|
Bulky Waste Collection - book online
|
5553
|
|
10
|
A-Z Index
|
5432
|
Top 10 Searches on www.rctcbc.gov.uk
Top 10 searches on www.rctcbc.gov.uk
|
#
|
Search phrase
|
Number of searches
|
|
1
|
bin collection
|
377
|
|
2
|
jobs
|
71
|
|
3
|
council tax
|
67
|
|
4
|
planning
|
62
|
|
5
|
school closures
|
56
|
|
6
|
more card
|
20
|
|
7
|
pontypridd
|
19
|
|
8
|
weather
|
19
|
|
9
|
schools
|
18
|
|
10
|
recycling
|
17
|