Website Statistics: Period 1st - 31st December2011

Availability

The website was available 100% of the time during the month of December. There was no downtime during the period for pre-planned essential server maintenance.

Note: The availability figure on the graph below includes total time the site was unavailable to the customer. The Council includes any planned downtime, upgrades or maintenance as part of the statistic.

  December - 2011 - Website Availability          

Customer Satisfaction

81% of customers were satisfied during December.

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM). 

First Point Resolution

84% of customers were able to find the information they were looking for on the Website and complete their request with no further interaction.

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).

Website Compliance (Site Morse Rank)

Out of 22 Welsh Authorities Rhondda Cynon Taf’s website was rated 1st by an independent regulator, and joint 1st out of 430 UK wide authorities covering England, Wales, Northern Ireland, Scotland and the Channel Islands. 

Demand & Usage

  • Unique visitors to the website for the month was 48,447.
  • The Total Number of Pages Viewed during the month was 420,213.

Top 10 Pages Visited

Top 10 Pages

#

Page title

Page views

1

Home Page

52038

2

Jobs at the Council

19332

3

Search Results

18877

4

Bank Holiday and Seasonal Service Provision

11130

5

Contact Us

7476

6

Advice and Benefits

7063

7

Evants - What's On RCT

5942

8

Rubbish Waste and Recycling

5773

9

Bulky Waste Collection - book online

5553

10

A-Z Index

5432



Top 10 Searches on www.rctcbc.gov.uk

Top 10 searches on www.rctcbc.gov.uk
# Search phrase Number of searches
1 bin collection 377
2 jobs 71
3 council tax 67
4 planning 62
5 school closures 56
6 more card 20
7 pontypridd 19
8 weather 19
9 schools 18
10 recycling 17