Website Statistics: Period 1st - 28th February 2001

Availability

The website was available 99.86% of the time during the month of February, there were no downtime periods for planned maintenance.

Note: The availability figure on the graph below includes total time the site was unavailable to the customer. The Council includes any planned downtime, upgrades or maintenance as part of the statistic.

  February - 2011 - Website Availibilty   

Customer Satisfaction

73% of customers were satisfied during February

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM). 

First Point Resolution

72% of customers were able to find the information they were looking for on the Website and complete their request with no further interaction.

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).

Website Compliance (Site Morse Rank)

Out of 22 Welsh Authorities Rhondda Cynon Taf’s website was rated 4th by an independent regulator, and 83rd out of 430 UK wide authorities covering England, Wales, Northern Ireland, Scotland and the Channel Islands. 

Demand & Usage

  • Unique visitors to the website for the month was 39,707.
  • The Total Number of Pages Viewed during the month was 508,140.

Top 10 Pages Visited

Most popular pages ordered by page views

#

Page title

Page views

1

Home Page

57957

2

Jobs at the Council

30783

3

Search Results

20571

4

Council Tax

8621

5

Rubbish, Waste and Recycling

8121

6

Bulky Waste Collection - book online

7397

7

A-Z Index

6569

8

School Finder

6091

9

Contact Us

5993

10

Environment and Planning

5914



Top 10 Searches on www.rctcbc.gov.uk

Top 10 searches on www.rctcbc.gov.uk
# Search phrase Number of searches
1 council tax 135
2 jobs 89
3 term dates 86
4 local development plan 66
5 more card 50
6 planning 49
7 social services 28
8 chief executive 24
9 Bus pass 23
10 Human resources 22