Website Statistics: Period 1st - 31st May 2011

Availability

The website was available 100% of the time during the month of May, there was no planned maintenance.

Note: The availability figure on the graph below includes total time the site was unavailable to the customer. The Council includes any planned downtime, upgrades or maintenance as part of the statistic.

  May 2011 - Website Availablity     

Customer Satisfaction

88% of customers were satisfied during May

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM). 

First Point Resolution

83% of customers were able to find the information they were looking for on the Website and complete their request with no further interaction.

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).

Website Compliance (Site Morse Rank)

Out of 22 Welsh Authorities Rhondda Cynon Taf’s website was rated 4th by an independent regulator, and 62nd out of 430 UK wide authorities covering England, Wales, Northern Ireland, Scotland and the Channel Islands. 

Demand & Usage

  • Unique visitors to the website for the month was 51,453.
  • The Total Number of Pages Viewed during the month was 533,863.

Top 10 Pages Visited

Top 10 Pages

#

Page title

Page views

1

Home Page

67612

2

Jobs at the Council

54493

3

Search Results

21094

4

Environment and Planning

14544

5

Benefits

12606

6

Council Tax - Payments and Information

11126

7

Rubbish, Waste and Recycling

11161

8

Events - What's on RCT

9276

9

School Finder

8738

10

Council Tax Payment

8049



Top 10 Searches on www.rctcbc.gov.uk

Top 10 searches on www.rctcbc.gov.uk
# Search phrase Number of searches
1 jobs 199
2 council tax
3 planning 127
4 more card 88
5 recycling 74
6 grants 62
7 councillors 59
8 local development plan 55
9 school holidays 53
10 schools 52