Website Statistics: Period 1st - 31st October 2011

Availability

The website was available 99% of the time during the month of October. There was no downtime during the period for pre-planned essential server maintenance.

Note: The availability figure on the graph below includes total time the site was unavailable to the customer. The Council includes any planned downtime, upgrades or maintenance as part of the statistic.

 October 2011 - Website Availability         

Customer Satisfaction

84% of customers were satisfied during October.

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM). 

First Point Resolution

76% of customers were able to find the information they were looking for on the Website and complete their request with no further interaction.

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).

Website Compliance (Site Morse Rank)

Out of 22 Welsh Authorities Rhondda Cynon Taf’s website was rated 4th by an independent regulator, and 36th out of 430 UK wide authorities covering England, Wales, Northern Ireland, Scotland and the Channel Islands. 

Demand & Usage

  • Unique visitors to the website for the month was 53,391.
  • The Total Number of Pages Viewed during the month was 486,926.

Top 10 Pages Visited

Top 10 Pages

#

Page title

Page views

1

Home Page

58930

2

Jobs at the Council

32288

3

Search Results

19515

4

Leisure Centres

14378

5

Events - What's on RCT

11061

6

Contact Us

9419

7

A-Z Index

6958

8

Planning

6788

9

Bulky Waste Collection - book online

6699

10

School Finder

6664



Top 10 Searches on www.rctcbc.gov.uk

Top 10 searches on www.rctcbc.gov.uk
# Search phrase Number of searches
1 council tax 174
2 planning 166
3 jobs 138
4 fireworks 95
5 schools 93
6 more card 85
7 school holidays 85
8 grants 73
9 recycling 67
10 housing 54