Website Statistics: Period 1st - 30th April 2012

vailability

The website was available 99.8% of the time during the month of April. There was no downtime during the period for pre-planned essential server maintenance.

Note: The availability figure on the graph below includes total time the site was unavailable to the customer. The Council includes any planned downtime, upgrades or maintenance as part of the statistic.

  April 2012 - Website Availability             

Customer Satisfaction

83% of customers were satisfied during April.

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM). 

First Point Resolution

77% of customers were able to find the information they were looking for on the Website and complete their request with no further interaction.

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).

Website Compliance (Site Morse Rank)

Out of 22 Welsh Authorities Rhondda Cynon Taf’s website was rated 3rd by an independent regulator, and 8th out of 430 UK wide authorities covering England, Wales, Northern Ireland, Scotland and the Channel Islands. 

Demand & Usage

  • Unique visitors to the website for the month was 70,275.
  • The Total Number of Pages Viewed during the month was 604,067.

Top 10 Pages Visited

Most popular pages ordered by page views

#

Page title

Page views

1

Home Page

84248

2

County Borough Council Elections 2012

55263

3

Jobs and Careers

37464

4

Search Results

30268

5

Benefits

12086

6

Contact Us

11849

7

Events - What's On RCT

11184

8

A-Z Index

8046

9

Bulky Waste Collection - Book Online

7174

10

Environment, Planning and Waste

6863



Top 10 Searches on www.rctcbc.gov.uk

Top 10 searches on www.rctcbc.gov.uk
# Search phrase Number of searches
1 elections 202
2 planning 170
3 refuse collection 166
4 council tax 162
5 jobs 161
6 more card 92
7 school holidays 90
8 housing 74
9 blue badge 49
10 recycling 24