vailability
The website was available 99.8% of the time during the month of April. There was no downtime during the period for pre-planned essential server maintenance.
Note: The availability figure on the graph below includes total time the site was unavailable to the customer. The Council includes any planned downtime, upgrades or maintenance as part of the statistic.
Customer Satisfaction
83% of customers were satisfied during April.
Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).
First Point Resolution
77% of customers were able to find the information they were looking for on the Website and complete their request with no further interaction.
Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).
Website Compliance (Site Morse Rank)
Out of 22 Welsh Authorities Rhondda Cynon Taf’s website was rated 3rd by an independent regulator, and 8th out of 430 UK wide authorities covering England, Wales, Northern Ireland, Scotland and the Channel Islands.
Demand & Usage
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Unique visitors to the website for the month was 70,275.
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The Total Number of Pages Viewed during the month was 604,067.
Top 10 Pages Visited
Most popular pages ordered by page views
|
#
|
Page title
|
Page views
|
|
1
|
Home Page
|
84248
|
|
2
|
County Borough Council Elections 2012
|
55263
|
|
3
|
Jobs and Careers
|
37464
|
|
4
|
Search Results
|
30268
|
|
5
|
Benefits
|
12086
|
|
6
|
Contact Us
|
11849
|
|
7
|
Events - What's On RCT
|
11184
|
|
8
|
A-Z Index
|
8046
|
|
9
|
Bulky Waste Collection - Book Online
|
7174
|
|
10
|
Environment, Planning and Waste
|
6863
|
Top 10 Searches on www.rctcbc.gov.uk
Top 10 searches on www.rctcbc.gov.uk
|
#
|
Search phrase
|
Number of searches
|
|
1
|
elections
|
202
|
|
2
|
planning
|
170
|
|
3
|
refuse collection
|
166
|
|
4
|
council tax
|
162
|
|
5
|
jobs
|
161
|
|
6
|
more card
|
92
|
|
7
|
school holidays
|
90
|
|
8
|
housing
|
74
|
|
9
|
blue badge
|
49
|
|
10
|
recycling
|
24
|