Availability
The website was available 99.8% of the time during the month of May. There was no downtime during the period for pre-planned essential server maintenance.
Note: The availability figure on the graph below includes total time the site was unavailable to the customer. The Council includes any planned downtime, upgrades or maintenance as part of the statistic.
Customer Satisfaction
82% of customers were satisfied during May.
Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).
First Point Resolution
75% of customers were able to find the information they were looking for on the Website and complete their request with no further interaction.
Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).
Website Compliance (Site Morse Rank)
Out of 22 Welsh Authorities Rhondda Cynon Taf’s website was rated 3rd by an independent regulator, and 8th out of 430 UK wide authorities covering England, Wales, Northern Ireland, Scotland and the Channel Islands.
Demand & Usage
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Unique visitors to the website for the month was 80,086.
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The Total Number of Pages Viewed during the month was 744,130.
Top 10 Pages Visited
Most popular pages ordered by page views
|
#
|
Page title
|
Page views
|
|
1
|
Home Page
|
87263
|
|
2
|
County Borough Council Elections 2012
|
46122
|
|
3
|
Current Vacancies
|
37793
|
|
4
|
Search Results
|
37643
|
|
5
|
Contact Us
|
12214
|
|
6
|
Events - What's on RCT
|
10753
|
|
7
|
School Finder
|
8197
|
|
8
|
A-Z Index
|
8084
|
|
9
|
Bulky Waste Collection - Book Online
|
7301
|
|
10
|
Olympic Torch Relay Arrives in Rhondda Cynon Taf
|
6940
|
Top 10 Searches on www.rctcbc.gov.uk
Top 10 searches on www.rctcbc.gov.uk
|
#
|
Search phrase
|
Number of searches
|
|
1
|
jobs
|
217
|
|
2
|
planning
|
181
|
|
3
|
election results
|
149
|
|
4
|
council tax
|
146
|
|
5
|
olympic torch
|
136
|
|
6
|
refuse collection
|
112
|
|
7
|
school holidays
|
86
|
|
8
|
more card
|
70
|
|
9
|
councillors
|
59
|
|
10
|
housing
|
51
|