Website Statistics: Period 1st - 31st May 2012

Availability

The website was available 99.8% of the time during the month of May. There was no downtime during the period for pre-planned essential server maintenance.

Note: The availability figure on the graph below includes total time the site was unavailable to the customer. The Council includes any planned downtime, upgrades or maintenance as part of the statistic.

  May 2012 - Website Availability             

Customer Satisfaction

82% of customers were satisfied during May.

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM). 

First Point Resolution

75% of customers were able to find the information they were looking for on the Website and complete their request with no further interaction.

Information for this section was taken from feedback given by customers through our on-line surveys (SOCITM).

Website Compliance (Site Morse Rank)

Out of 22 Welsh Authorities Rhondda Cynon Taf’s website was rated 3rd by an independent regulator, and 8th out of 430 UK wide authorities covering England, Wales, Northern Ireland, Scotland and the Channel Islands. 

Demand & Usage

  • Unique visitors to the website for the month was 80,086.
  • The Total Number of Pages Viewed during the month was 744,130.

Top 10 Pages Visited

Most popular pages ordered by page views

#

Page title

Page views

1

Home Page

87263

2

County Borough Council Elections 2012

46122

3

Current Vacancies

37793

4

Search Results

37643

5

Contact Us

12214

6

Events - What's on RCT

10753

7

School Finder

8197

8

A-Z Index

8084

9

Bulky Waste Collection - Book Online

7301

10

Olympic Torch Relay Arrives in Rhondda Cynon Taf

6940

 

Top 10 Searches on www.rctcbc.gov.uk

Top 10 searches on www.rctcbc.gov.uk
# Search phrase Number of searches
1 jobs 217
2 planning 181
3 election results 149
4 council tax 146
5 olympic torch 136
6 refuse collection 112
7 school holidays 86
8 more card 70
9 councillors 59
10 housing 51