Pest Control

Council Pest Control Officers will deal with pests that are harmful to public health and affect the well being of homes, businesses and the surrounding areas. The Council will deal with all pests within a period of 3 working days. 

The treatment for some pests at residential properties will incur a charge while others will be treated for free. There is a charge for the removal of all pests at commercial properties (all fees are outlined in the tables below). Some pests will be dealt with more quickly depending on the type of pest and where they have been found.

There is no appointment system for the pest control service. Officers will endeavour to phone the client to make an appointment prior to calling. The Pest Control Officer will apply safe and effective treatments. If for any reason the problem persists they will return and make every effort to ensure the pest is eradicated.

Report a pest control issue:

You can report a pest control issue in the following ways:

Online

Please note:

 We can only take online reports for pests in Residential properties where they do not attract a charge. Please refer to the information below for details of fees. Customers are asked to use the telephone for these pests.

By Phone

By telephone - During office hours (8:30am - 5:00pm) - 01443 425001

Emergency Pest Control Issues - Out of Hours (before 8:30am and after 5:00pm)

For out of hours pest control issues deemed to be an emergency please call:
01443 424011
Please see below a table which outlines timescales for dealing with various pests along with costs for treatment. 

 

Rats and Mice Residential Properties

Treatment of Rats and Mice

Pest	Timescales	Cost	Report Online / Phone
Live rat / mouse seen in the main living areas (e.g. lounge / bedroom / kitchen)	4 hours (emergency)	Free	Phone|
Rats / mice suspected inside property (e.g. droppings seen / noises heard)	Next working day	Free	Phone|
Rats or Mice Outside (Gardens)	2 working days	Free

 

Rats and Mice Commercial Properties

From the 1^st April 2013 we are not providing a pest control service for commercial premises.

Local Authority Premises (Inc Social Landlords-Vacant Properties)

Pests and insects treated

Pest	Cost
Rats and Mice	£78.95
All Insects (Inc Cockroaches and Wasps)	£42.70

Insects Residential Properties

Insects Treated

Pest	Timescale	Cost	Report Online / Phone
Wasps*	Treatment of Wasps will not commence until the 1st June. 2 working days.	Free	Online|
Bed Bugs	2 working days	Free	Online|
Cockroaches	2 working days	Free	Online|
Pharoah Ants	May vary, specialist treatment required	Individually priced	Phone|
Fleas - Domestic property	2 working days	£42.70	Phone|
Ants (Internal only - Not Pharoah)	2 working days	£42.70	Phone |
Dust Mites	2 working days	£42.70	Phone|
Flies	2 working days	£42.70	Phone|
Carpet Beetles	2 working days	£42.70	Phone|
*Bees	The council is reluctant to carry out control measures for bees on environmental grounds as they are so essential to the well being of the welsh countryside. Please see further details on the treatment of bees below under the Further Information heading.

 

 

 If the service required is not covered above contact us using the details below: 

Further information:

• Additional charges will apply for extensive treatments or treatments undertaken outside normal office hours at request of the client.
• Pest Control Officers will not enter loft spaces, climb onto flat or pitched roofs or use ladders as part of their pest control treatments. If a rodent dies in the property as a result of a rodent treatment the responsibility to remove the carcass from the loft space and other inaccessible spaces lies with the house owner.
• Permission must be granted by the home owner or tenant before treatments can be made.
• Return visits within 2 weeks to re-treat are not chargeable.
• Wasps. In the spring the masonry bee is very active. They burrow into mortar joints in walls, in timber frames and in the ground. They look like a wasp but they are a bee. Masonry bees are protected insects and they are very important pollinators particularly in early Spring. The Council will not kill bees. Therefore wasp treatments will not commence until 1st June. 
• *Wasp nest treatments do not include removal of nest.
• *Bees: The council is reluctant to carryout control measures for bees on environmental grounds as they are so essential to the well being of the welsh countryside. We have a policy to only destroy bees in extreme circumstances and where they constitute a credible threat of danger and risk to public health. If you have a swarm of bees on your property, they may just be resting and may move on in a day or so. The Public Protection Department has a contact number for the local Beekeepers Association, who may come and collect the swarm if it is safe to do so (if the swarm is accessible) the local beekeepers association website is www.cardiffbeekeepers.co.uk there is a page specifically on swarming at www.cardiffbeekeepers.co.uk/swarms.php . If you wish to report a swarm to the beekeepers association please report it to admin@cardiffbeekeepers.co.uk      If the swarm is not accessible i.e. is within a chimney, destruction may be necessary but each case will be assessed on its own merits.Churches are dealt with under Residential rates.  

Pests not treated:

Details of Pests not treated

Ants (outside property)	Do not treat
Badgers	Do not treat - Wildlife Trust Wales: 01656 724100
Bats	Do not treat – Wildlife Trust Wales: 01656 724100
Caterpillars	Do not treat
Centipedes/millipedes	Do not treat
Foxes	Do not treat - Wildlife Trust Wales: 01656 724100
Moles	Do not treat
Moths	Do not treat
Pigeons	Do not treat
Psocids	Do not treat
Silverfish	Do not treat
Slugs	Do not treat
Snails	Do not treat
Snakes	Do not treat - Wildlife Trust Wales: 01656 724100
Spiders	Do not treat
Squirrels	Do not treat
Voles	Do not treat - Wildlife Trust Wales: 01656 724100
Woodlice	Do not treat
Woodworm	Do not treat