Pest Control

Council Pest Control Officers will deal with pests that are harmful to public health and coulf affect health and wellbeing. This work takes place in homes, businesses and the surrounding areas. The Council will deal with all pests within a period of three working days. 

The treatment for some pests at residential properties will incur a charge, while others will be treated for free. There is a charge for the removal of all pests at commercial properties (all fees are outlined in the tables below). Some pests will be dealt with more quickly depending on the type of pest and where they have been found.

There is no appointment system for the pest control service. Officers will endeavour to phone the client to make an appointment prior to calling. The Pest Control Officer will apply safe and effective treatments. If for any reason the problem persists they will return and make every effort to ensure the pest is eradicated.

Report a pest control issue:

You can report a pest control issue in the following ways:

Online

Report a Pest Control Issue | 

Report a pest control issue online now! 

Use our online form to report a pest control issue online |

Please note:

 We can only take online reports for pests in Residential properties where they do not attract a charge . Please refer to the information below for details of fees. Customers are asked to use the telephone for these pests.

By Phone

By telephone - During office hours (8:30am - 5:00pm) - 01443 425001

Emergency Pest Control Issues - Out of Hours (before 8:30am and after 5:00pm)

For out of hours pest control issues deemed to be an emergency please call:
01443 424011
Please see below a table which outlines timescales for dealing with various pests along with costs for treatment. 

 

Rats and Mice Residential Properties

Treatment of Rats and Mice

Pest

  Timescales

Cost 

Report Online / Phone  

Live rat / mouse seen in the main living areas (e.g. lounge / bedroom / kitchen)

  4 hours (emergency)

  Free

 Phone |

Rats / mice suspected inside property (e.g. droppings seen / noises heard)

  Next working day

  Free

Phone |

Rats or Mice Outside (Gardens)

  2 working days

  Free

 

 

Rats and Mice Commercial Properties

From the 1 st April 2013 we are not providing a pest control service for commercial premises.

Local Authority Premises (Inc Social Landlords-Vacant Properties)

Pests and insects treated

 Pest

 Cost

 Rats and Mice

 £84.7

 All Insects (Inc Cockroaches and Wasps)

 £45.80

Insects Residential Properties

Insects Treated

 Pest

 Timescale

Cost 

Report Online / Phone

 Wasps*


2 working days. 

 Free

Treatment of Wasps will not commence until the 1st June.

 Bed Bugs

 2 working days

 Free

Online |

 Cockroaches

 2 working days

 Free

Online |

 Pharoah Ants

May vary, specialist treatment required

Individually priced

Phone |

Fleas - Domestic property

2 working days

 £45.80

Phone |

 Ants (Internal only - Not Pharoah)

 2 working days

 £45.80

Phone |

 Flies

 2 working days

 £45.80

Phone |

 Carpet Beetles

 2 working days

 £45.80

Phone |

 *Bees

The council is reluctant to carry out control measures for bees on environmental grounds, as they are so essential to the well being of the Welsh countryside. Please see further details on the treatment of bees below under the Further Information heading.

 

 

 If the service required is not covered above contact us using the details below: 

Further information:

  • Additional charges will apply for extensive treatments or treatments undertaken outside normal office hours at request of the client.

  • Pest Control Officers will not enter loft spaces, climb onto flat or pitched roofs or use ladders as part of their pest control treatments. If a rodent dies in the property as a result of a rodent treatment , the responsibility to remove the carcass from the loft space and other inaccessible spaces lies with the house owner.

  • Permission must be granted by the home owner or tenant before treatments can be made.

  • Return visits within two weeks to re-treat are not chargeable.

  • *Wasps. In the spring the masonry bee is very active. They burrow into mortar joints in walls, in timber frames and in the ground. They look like a wasp but they are a bee. Masonry bees are protected insects and they are very important pollinators particularly in early Spring. The Council will not kill bees. Therefore wasp treatments will not commence until 1st June. 

  • *Wasp nest treatments do not include removal of nest.

  • *Bees: The council is reluctant to carryout control measures for bees on environmental grounds, as they are so essential to the well being of the Welsh countryside. We have a policy to only destroy bees in extreme circumstances and where they constitute a credible threat of danger and risk to public health. If you have a swarm of bees on your property, they may just be resting and may move on in a day or so. The Public Protection Department has a contact number for the local Beekeepers Association, who may come and collect the swarm if it is safe to do so (if the swarm is accessible) the local beekeepers association website is www.cardiffbeekeepers.co.uk there is a page specifically on swarming at www.cardiffbeekeepers.co.uk/swarms.php . If you wish to report a swarm to the beekeepers association please report it to admin@cardiffbeekeepers.co.uk      If th e swarm is not accessible i.e. is within a chimney, destruction may be necessary but each case will be assessed on its own merits. Churches are dealt with under Residential rates.  

Pests not treated:

Details of Pests not treated

Ants (outside property)

Do not treat

Badgers

Do not treat - Wildlife Trust Wales: 01656 724100

Bats

Do not treat – Wildlife Trust Wales: 01656 724100

Caterpillars

Do not treat

Centipedes/millipedes

Do not treat

Foxes

Do not treat - Wildlife Trust Wales: 01656 724100

Moles

Do not treat

Moths

Do not treat

Pigeons

Do not treat

Psocids

Do not treat

Silverfish

Do not treat

Slugs

Do not treat

Snails

Do not treat

Snakes

Do not treat - Wildlife Trust Wales: 01656 724100

Spiders

Do not treat

Squirrels

Do not treat

Voles

Do not treat - Wildlife Trust Wales: 01656 724100

Woodlice

Do not treat

Woodworm

Do not treat

 

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