Using community alarms and/or telecare technology can help people of any age and ability to live independently, safely and securely in their own home. It also gives family and friends peace of mind that they can be contacted in an emergency. Additionally, carers pagers can be provided which alert live-in carers only when help is needed allowing them precious respite from their caring role.
What equipment is available?
In Rhondda Cynon Taf, we have 3 options available for you to choose from depending on your needs.
All 3 options include the provision of equipment, installation, full maintenance and breakdown cover as well as being linked via a Lifeline Unit to our 24 hour monitoring centre.
Our friendly staff are available at any time day or night to answer your call and will offer reassurance to you while they contact the best person to help, a neighbour, relative or friend, or the emergency services.
Option 1is our Lifeline Service and is available to all residents of Rhondda Cynon Taf on a self referral basis Telephone: 01443 425090
For a small weekly charge, community alarms allow you to call for help at any time of the day or night should you feel unwell or have a fall. The alarm consists of a base unit that connects to your phoneline and a shower proof button which can be worn on a pendant or wristband which you can press to call for assistance.
Option 2is the Lifeline Home safety packagewhich can detect fires, floods and carbon monoxide by placing several detectors around your home and is also available to all residents of Rhondda Cynon Taf on a self referral basis Telephone: 01443 425090
The detectors when activated will automatically call our 24 hours response centre for emergency assistance, ensuring you and your home are protected even when your are asleep or not at home.
Option 3 is our Safe at Home Serviceconsisting of equipment (detectors or sensors) placed around the home that may be installed based on your individual needs, this equipment is known as Telecare.
When activated, the telecare sensors automatically alert the monitoring centre staff (or live-in carer) offering reassurance to both the person in need and their loved ones.
For more information Telephone 01443 239104or see the fact sheets on the right.
There are a wide range of telecare sensors available including fall detectors, epilepsy sensors, enuresis detectors, bed/chair occupancy sensors, wandering alarms, smoke detectors, extreme temperature sensors, gas sensors, carbon monoxide detectors and bogus caller buttons.
For more information about each piece of equipment, how it works and who it is suitable for, please see the fact sheetson the right.
How does the service work?
When a telecare detector is activated or you press your pendant, a call is made automatically to our RCT monitoring centre based in Williamstown, Rhondda. The operators can view your details on screen, also the type and location of the detector that has activated the call, this enables them to take the most appropriate action, whether that is providing advice or reassurance, contacting a family member, neighbour, doctor or even the emergency services.
Can telecare help carers?
Yes,if you are someone caring for a family member or friend and live in the same home, we can supply a carers pager, instead of, or as well as a lifeline unit.
The portable pager will alert you if any of the sensors around the home are activated, so that you are able to respond quickly in an emergency.
For more informationTelephone 01443 239104 or seefact sheet 15on the right.
We also have available a system called 'Just Checking'which consists of room sensors that detect movement and record readings on a website with secure access. Viewing the activity readings enables carers and/or social care staff to accurately assess how a person living independently is coping on a day to day basis, giving a better insight on how best to provide support.
The system is free to use and can be left at a property for approximately 2 weeks (permission must be given by the person being monitored prior to installation).
For more information Telephone 01443 239104or see fact sheet 19on the right.
Is there a cost for the service?
We ask for a small contribution to the service which includes the provision of equipment, installation, full maintenance and breakdown cover as well as being linked through a Lifeline Unit to our 24-hour monitoring centre.
- Option 1 (Lifeline and pendant) currently costs £1.58pa week.
N.B. This price will increase to £2.35 a week from August 1st 2014.
- Option 2 (Home safety package) currently costs £4.30 a week.
- Option 3 (assessed need) currently costs up to £5.48depending on a financial assessment (see Social Care - fairer charging scheme link on the right)
For more information about telecare:
Safe AT Home Service
Unit 5 – 6 Green Park,
Coedcae Lane Industrial Estate,
Telephone 01443 239104Email: SafeatHome@rctcbc.gov.uk
For more information about Lifeline:
Ty Elai, Dinas Isaf East,
Telephone: 01443 425090
Other useful contacts
If you think you or someone you care for needs help from Social Services, contact our First Response TeamTelephone: 01443 425003
Email: firstname.lastname@example.org(non emergencies only)
If you are an unpaid carer needing help, support or advice contact our Carers Support Project
Telephone: 0808 100 1801
OurEmergency Out of Office Service provides an emergency response to a social care crisis outside of normal office hours, on bank holidays and at weekends.
Telephone: 01443 743665