Disabled Bus Pass

IMPORTANT NOTICE FOR CONCESSIONARY PASSHOLDERS

From 12th May 2013, all ticket machines on local bus services throughout Wales, including Rhondda Cynon Taf, will indicate whether your concessionary bus pass is valid for free travel.

Your concessionary bus pass will have been cancelled by the Council if:

  • It has been reported lost of stolen, or
  • It is being used fraudulently, or
  • It has been replaced by a more recent pass, or
  • You are no longer entitled to concessionary travel

Your concessionary bus pass is NOT valid for free travel in these circumstances and you may have to pay your bus fare.

To find out more, including how to check whether your concessionary bus pass is valid for travel, please see Is Yours Valid information sheet|.

Do I automatically qualify for a Disabled Person’s Bus Pass?

If you are a Disabled Person who can travel by bus without needing someone else’s help, you can provide sufficient evidence that you are a Principal or Primary resident within the Rhondda Cynon Taf area and you are currently in receipt of:-

  • Disability Living Allowance Mobility (DLA) Component at the Higher Rate
  • Or
    War Pensioner’s Mobility Supplement (WPMS)
  • Or
    You are a seriously injured service personnel or veteran who has been awarded a lump sum for an injury in Tariffs 1-8 under the War Veterans Compensation Scheme (AFCS)
  • Or
  • Personal Independence Payment (PIP) Award scoring 8 or more points under Mobility Descriptor 12 "Moving Around"
  • Or
  • Personal Independence Payment (PIP) Award scoring 12 points under Mobility Descriptor 11 "Planning and Following a Journey"
  • Or
  • Personal Independence Payment (PIP) Award scoring 8 points or more under Communicating Verbally Descriptor 7

then you would automatically qualify for a bus pass – please see I automatically qualify for a disabled person’s bus pass – How do I apply?|

If I do not automatically qualify for a disabled person’s bus pass?

If you are a Disabled Person who can travel by bus without needing someone else’s help, you can provide sufficient evidence that you are a Principal or Primary resident within the Rhondda Cynon Taf area, then you may be eligible for assessment for a disabled person’s bus pass if you can answer "yes" to at least one of the following criteria:-

  • Severely sight impaired (cannot see with glasses, if worn, the top letter of the eye test chart).
  • Sight impaired (can only read with glasses, if worn, the top letter of the eye test card at a distance of 6 metres or less).
  • Are profoundly or severely deaf with hearing loss of 70+ dBHL.
  • Are without speech.
  • Have an impairment, or have suffered an injury, which has a substantial and long-term adverse effect on your ability to walk.
  • Do not have arms or have long-term loss of the use of both arms.
  • Have a cognitive impairment, that is, a reduced ability to understand complex information, a difficulty in learning new skills, and may be unable to cope independently. 
  • Would have an application to drive a motor vehicle refused on medical grounds, other than on the grounds of persistent misuse of drugs or alcohol.

If you can answer YES to at least one of the above – please see I qualify for assessment for a disabled person’s bus pass – what do I do next? |

If you cannot answer YES to any of the above, unfortunately you do not currently meet the criteria for a bus pass.

Is there a charge for the pass?

No, the bus pass is issued free of charge, but a charge will be applied for a replacement pass.

I automatically qualify for a Disabled Person’s Bus Pass – how do I apply?

If you choose, you can download a Disabled Person’s Bus Pass Application Form| or alternatively you can collect an application form from any of the Council’s One4aLL Centres, (please see Contact Us|). 

Once the application form has been completed you can apply in person by booking an appointment with an advisor at one of the Council's One4aLL Centres.  This can be done ahead either on the Council’s website, or by telephone on 01443 425005 (please see Contact Us|).  At the time of your application you will need to provide the following evidence:

  • Proof that you are in receipt of Disability Living Allowance (DLA) Mobility Component at the Higher Rate
    Or
  • Proof that you are in receipt of War Pensioner’s Mobility Supplement (WPMS)
  • Or
  • Proof that you are in receipt of War Veterans Compensation Scheme Tariffs 1-8 (AFCS)
  • Or
  • Proof that you are in receipt of Personal Independence Payment (PIP) Award scoring 8 or more points under Mobility Descriptor 12 "Moving Around"
  • Or
  • Proof that you are in receipt of Personal Independence Payment (PIP) Award scoring 12 points under Mobility Descriptor 11 "Planning and Following a Journey"
  • Or
  • Proof that you are in receipt of Personal Independence Payment (PIP) Award scoring 8 points or more under Communicating Verbally Descriptor 7
  • And
  • Proof of your address for example, current council tax bill (this financial year), utility bill (last quarter), current driving licence, evidence of rent payments or recent correspondence from Department of Work and Pensions, Inland Revenue, Her Majesty’s Revenue and Customs.
  • Proof of your date of birth, you will need to provide any one of the following documents;  birth certificate, current passport or current driving licence.
  • Details of your National Insurance Number (if aged 16 or over).
  • One passport approved colour photograph.  If you prefer, your photograph can be taken for you by a member of staff at one of the Council’s One4aLL Centres.  (This is subject to the camera equipment being in working order at the time of your application).

However, if you are providing a photograph with your Bus Pass Application Form please ensure it meets the following criteria:

  • A recent colour photograph which is a true likeness of yourself.
  • Taken against a light grey, cream or white background.
  • You must be facing forward and looking straight at the camera.
  • The photograph must show your full face.
  • The photo must be in sharp focus with a strong definition between face and background.
  • Where possible it is preferable to remove glasses.  However if they must be worn for medical reasons they should not cover the eye, should be free from reflection or glare and must not be tinted.
  • If you apply in person at either the Pontypridd or Aberdare One4aLL Centres, staff will be able to issue your new bus pass during your visit (this is subject to the equipment being in working order at the time of your application).  If you apply at Porth or Treorchy One4aLL Centres, your bus pass will be sent to your home address within 7 days of your application.  For enquiries about late delivery contact the Council (please see Contact Us).

I qualify for assessment for a disabled person’s bus pass – what do I do next?

You can have the Eligibility Assessment Form sent to your home address by contacting the Council on 01443 425001.

When you have completed the Eligibility Assessment Form it should be sent to the Integrated Transport Unit, Rhondda Cynon Taf CBC, Sardis House, Sardis Road, Pontypridd CF37 1DU.  Once your Eligibility Assessment has been completed we will contact you to inform you of the outcome.  If we agree that you qualify for a pass, we will return your signed, approved and officially stamped Eligibility Assessment Form for a Disabled Person's Bus Pass and enclose a Bus Pass Application Form for you to complete.

I have received an approved Eligibility Assessment Form for a Disabled Person’s Bus Pass – what should I do next?

Once you have completed the Bus Pass Application Form you can take it in person to any of the Council’s One4aLL Centres (please see Contact Us|).  At the time of your application you will need to provide the following evidence:

  • The signed, approved and officially stamped Eligibility Assessment Form for a Disabled Person's Bus Pass.
  • Proof of your address for example, current council tax bill (this financial year), utility bill (last quarter), current driving licence, evidence of rent payments or recent correspondence from Department of Work and Pensions, Inland Revenue, Her Majesty’s Revenue and Customs.
  • Proof of your date of birth, you will need to provide any one of the following documents;  birth certificate, current passport or current driving licence.
  • Details of your National Insurance Number (if aged 16 or over).
  • One passport approved colour photograph.  (If you prefer, your photograph can be taken for you by a member of staff at one of the Council’s One4aLL Centres.  This is subject to the camera equipment being in working order at the time of your application).

However, if you are providing a photograph with your Bus Pass Application Form please ensure it meets the following criteria:

  • A recent colour photograph which is a true likeness of yourself.
  • Taken against a light grey, cream or white background.
  • You must be facing forward and looking straight at the camera.
  • The photograph must show your full face.
  • The photo must be in sharp focus with a strong definition between face and background.
  • Where possible it is preferable to remove glasses.  However if they must be worn for medical reasons they should not cover the eye, should be free from reflection or glare and must not be tinted.

If you apply in person at either the Pontypridd or Aberdare One4aLL Centres, staff will be able to issue your new bus pass during your visit (this is subject to the equipment being in working order at the time of your application).  If you apply at one of the other One4aLL Centres, your bus pass will be sent to your home address within 7 days of your application.  For enquiries about late delivery contact the Council (please see Contact Us|).

What if I am unhappy with the outcome of my Assessment?

The Council’s First Response Team would have assessed your application and taken into account all the facts that we have; this may include medical information and/or details which you have supplied relating to your disability. 

In order to be issued with a bus pass, it is emphasised that a person needs to experience substantial problems in walking or to clearly meet one of the other criteria outlined below.

  • Severely sight impaired (cannot see with glasses, if worn, the top letter of the eye test chart).
  • Sight impaired (can only read with glasses, if worn, the top letter of the eye test card at a distance of 6 metres or less).
  • Are profoundly or severely deaf with hearing loss of 70+ dBHL.
  • Are without speech.
  • Have an impairment, or have suffered an injury, which has a substantial and long-term adverse effect on your ability to walk.
  • Do not have arms or have long-term loss of the use of both arms.
  • Have a cognitive impairment, that is, a reduced ability to understand complex information, a difficulty in learning new skills, and may be unable to cope independently..
  • Would have an application to drive a motor vehicle refused on medical grounds, other than on the grounds of persistent misuse of drugs or alcohol.

After considering all of the above criteria and information, if you are unhappy with the decision made regarding your Eligibility Assessment for a disabled person’s bus pass you can challenge the decision.  However in doing so, you would need to indicate the grounds on which you wish to appeal.  This information should be forwarded in writing to:

Representation and Complaints Unit
Rhondda Cynon Taf CBC
Tŷ Elai
Dinas Isaf East
Williamstown
Tonypandy
CF40 1NY

Contact Us

Any postal enquiries can be sent to:
Integrated Transport Unit
Rhondda Cynon Taf CBC
Sardis House
Sardis Road
Pontypridd
CF37 1DU

Telephone: 01443 425001

Email:transportationservices@rctcbc.gov.uk|

You will need to book an appointment with an advisor at one of the Council’s One4aLL Centres.  This can be done ahead either on the Council's website, or by telephone on 01443 425005.                              

One4aLL Centres deal with face to face queries only (please do not send any correspondence).  Opening hours are Monday to Friday 8.30am - 5.00pm (unless otherwise stated)  and are located at:

Aberdare – Rock Grounds, High Street, Aberdare CF44 7AE
Mountain Ash - Library, Knight Street, Mountain Ash CF45 3EY (Opening times 9.30am - 3pm)
Pontypridd – Sardis House, Sardis Road, Pontypridd CF37 1DU
Porth – Bronwydd House, Bronwydd Avenue, Porth CF39 9DL
Treorchy – Library, Station Road, Treorchy CF42 6NN

Book a One4All appointment online