Companion bus pass

IMPORTANT NOTICE FOR CONCESSIONARY PASSHOLDERS

From 12th May 2013, all ticket machines on local bus services throughout Wales, including Rhondda Cynon Taf, will indicate whether your concessionary bus pass is valid for free travel.

Your concessionary bus pass will have been cancelled by the Council if:

  • It has been reported lost or stolen, or
  • It is being used fraudulently, or
  • It has been replaced by a more recent pass, or
  • You are no longer entitled to concesssionary travel

Your concessionary bus pass is NOT valid for free travel in these circumstances and you may have to pay your bus fare.

To find out more, including how to check whether your concessionary bus pass is valid for travel, please see the Is Yours Valid information sheet|.

Do I qualify for assessment for a Companion Bus Pass?

If you qualify for a bus pass but cannot travel by bus without needing someone else’s help, then you may be eligible for assessment for a Companion pass if you have:

  • Severe learning difficulties.
  • Challenging behaviours who need to be supervised at all times.
  • Severe cognitive and mental impairments and disorders (including people who have no awareness of risk).
  • A combination of severe visual AND hearing loss that prevents independent mobility.
  • A wheelchair user.

If you can answer YES to at least one of the above please see - I qualify for assessment for a Companion pass – what do I do next?|

If you cannot answer YES to any of the above, unfortunately you do not currently meet the criteria for a Companion pass. 

Is there a charge for the pass?

No, the Companion bus pass is issued free of charge, but a charge will be applied for a replacement pass.

I qualify for assessment for a Companion pass – what do I do next?

You can either collect an Eligibility Assessment Form for a Companion Bus Pass from any of the Council’s One4aLL Centres, (please see Contact Us|), or alternatively you can have the form sent to your home address by contacting the Council on 01443 425001.

When you have completed the assessment form it should be sent to:-

Integrated Transport Unit,
Rhondda Cynon Taf CBC
Sardis House,
Sardis Road,
Pontypridd
CF37 1DU

Once your Companion eligibility assessment has been completed we will contact you to inform you of the outcome. If we agree that you qualify for a Companion pass and you are a current bus pass holder, a Companion pass will be sent to your home address together with a stamped addressed envelope (SAE) for you to return your old pass. 

If we agree that you qualify for a Companion pass and you are not a current pass holder we will return your signed Eligibility Assessment Form for a Companion Bus Pass and enclose an Application Form for a Companion Bus Pass for you to complete, please see I have received an approved Eligibility Assessment Form for a Companion pass – what should I do next?|

I have received an approved Eligibility Assessment Form for a Companion Pass – what should I do next?

Once you have completed the Application Form for a Companion Bus Pass you will need to book an appointment with an advisor at one of the Council's One4aLL Centres. This can be done ahead on the Council’s website, unfortunately this cannot be done by telephone, (please see Contact Us|).  At the time of your application you will need to provide the following evidence:-

  • The signed, approved and officially stamped Eligibility Assessment Form for a Companion Bus Pass.
  • Proof of your date of birth, you will need to provide any one of the following documents:-                birth certificate, current passport or current driving licence.
  • Proof of your address, you will need to provide any one of the following documents:-                   current council tax bill (this financial year), utility bill (last quarter], current driving licence, evidence of rent payments or recent correspondence from Department of Work and Pensions, Inland Revenue, Her Majesty’s Revenue and Customs.
  • Details of your National Insurance Number (if aged 16 or over).
  • One passport approved colour photograph. If you prefer, your photograph can be taken for you by a member of staff at one of the Council’s One4aLL Centres. (This is subject to the camera equipment being in working order at the time of your application).

However, if you are providing a photograph with your Companion Bus Pass Application Form please ensure it meets the following criteria:

  • A recent colour photograph which is a true likeness of yourself.
  • Taken against a light grey, cream or white background.
  • You must be facing forward and looking straight at the camera.
  • The photograph must show your full face.
  • The photo must be in sharp focus with a strong definition between face and background.
  • Where possible it is preferable to remove glasses. However if they must be worn for medical reasons they should not cover the eye, should be free from reflection or glare and must not be tinted.

If you apply in person at either the Pontypridd or Aberdare One4aLL Centres, staff will be able to issue your new bus pass during your visit (this is subject to the equipment being in working order at the time of your application). If you apply at one of the other One4aLL Centres, your bus pass will be sent to your home address within 7 days of your application.  For enquiries about late delivery, contact the Council (please see Contact Us|).

I have received my Companion pass – what happens with my old pass?   

A stamped addressed envelope (SAE) will be enclosed with your Companion bus pass to enable you to return your old pass to the Integrated Transport Unit. If the SAE is not enclosed please contact the Council to request another SAE to be sent to you (please see Contact Us|).

What if I am unhappy with the outcome of my Companion Eligibility Assessment?

The Council’s First Response Team would have assessed your application and taken into account all the facts that we have; this may include medical information and/or details which you have supplied relating to your disability.

In order to be issued with a Companion pass, it is emphasised that a person needs to clearly meet one of the criteria outlined below:-

  • Severe learning difficulties
  • Challenging behaviours who need to be supervised at all times.
  • Severe cognitive and mental impairments and disorders (including people who have no awareness of risk).
  • A combination of severe visual AND hearing loss that prevents independent mobility.
  • A wheelchair user.

After considering all of the above criteria and information, if you are unhappy with the decision made regarding your Companion Eligibility Assessment for the bus pass you can challenge the decision. However in doing so, you would need to indicate the grounds on which you wish to appeal. This information should be forwarded in writing to:

Representation and Complaints Unit
Rhondda Cynon Taf CBC
Tŷ Elai
Dinas Isaf East
Williamstown
Tonypandy
CF40 1NY

Contact Us

Any postal enquiries can be sent to:
Integrated Transport Unit
Rhondda Cynon Taf CBC
Sardis House
Sardis Road
Pontypridd
CF37 1DU

Telephone: 01443 425001

Email: transportationservices@rctcbc.gov.uk| (please provide a brief outline of your query).

You will need to book an appointment with an advisor at one of the Council’s One4aLL Centres.  This can be done ahead on the Council's website, unfortunately this cannot be done by telephone.               

One4aLL Centres deal with face to face queries only (please do not send any correspondence).  Opening hours are Monday to Friday 8.30am - 5.00pm (unless otherwise stated) and are located at:

Aberdare – Rock Grounds, High Street, Aberdare CF44 7AE
Mountain Ash – Library, Knight Street, Mountain Ash, CF45 3EY (Opening times 9.30am - 3pm)
Pontypridd – Sardis House, Sardis Road, Pontypridd CF37 1DU
Porth – Bronwydd House, Bronwydd Avenue, Porth CF39 9DL
Treorchy – Library, Station Road, Treorchy CF42 6NN

Book a One4All appointment online