Public transport - information and advice

The Council is responsible for passenger transport co-ordination within its area. This involves working with the local bus and rail operators to support and develop passenger transport services and promote their usage.

Private operators, such as Creigiau Travel, Edwards Coaches, First Call Travel, First Cymru, Globe Coaches, Humphreys Coaches, New Adventure Travel, Stagecoach in South Wales and Thomas of Rhondda operate most of the bus services within Rhondda Cynon Taf on a fully commercial basis. They are free to introduce or withdraw whatever services they wish, provided that they give eight weeks notice to the Traffic Commissioner.

Certain journeys cannot be sustained commercially. Therefore, the Council provides financial assistance to operate additional journeys, which might otherwise not run, particularly during the evenings and on Sundays, as well as to support certain daytime bus services and diversions, which are considered to be socially necessary. This amounts to approximately 7% of the total bus network.

Within Rhondda Cynon Taf, operators are continually increasing the number of easy access buses, which are able to accommodate physically and sensory disabled passengers and wheelchair users. For more information or to find out whether your bus service is regularly operated by easy access buses please contact the relevant operator.

Bus Services - Contact Details

Creigiau Travel Ltd
The Old Station Yard, Station Road, Creigiau, Cardiff CF15 9NT
Tel: 02920 890220

   
Edwards Coaches Ltd
Newtown Industrial Estate, Llantwit Fardre, Pontypridd CF38 2EE
Tel: 01443 202048

First Call Travel Ltd
Unit 48, Pant Industrial Estate, Dowlais, Merthyr Tydfil CF48 2SR
Tel: 01685 371234


First Cymru Buses Ltd
Heol Gwyrosydd, Penlan, Swansea SA5 7BN
Tel: 01792 572202

Globe Coaches
Brooklands, Fforchneol Row, Godreaman, Aberdare CF44 6HD                                                                          Tel: 01685 873622

New Adventure Travel Ltd
Coaster Place, Cardiff CF10 4XZ
Tel: 02920 442040

Stagecoach in South Wales
Aberrhondda Road, Porth CF39 0LN
Tel: 01443 687682

and

6 Victoria Street, Merthyr Tydfil CF47 8ED
Tel: 01685 388216

Thomas of Rhondda
Thomas of Rhondda
The Bus Depot, Aberrhondda Road, Porth CF39 0AG
Tel: 01443 433714

Who do I contact when things go wrong on the buses?

The bus operators endeavour to operate their services to a high standard but occasionally things go wrong and in the first instance complaints should be directed to them.

Bus Users UK is an independent body that exists to help you get the best from your bus service. If you feel that a particular service is not being operated as it should be or if you are unhappy with their response, please contact:

Bus Users UK in Wales
PO Box 1045
Cardiff
CF11 1JE
Tel: 029 2022 1370
E-mail: wales@bususers.org|

The timetables and route details for all local bus services have to be registered with the Traffic Commissioner, who is responsible for ensuring their compliance. If you feel that a particular service is not being operated as it should be, please contact:

Richard Hollis
Bus Compliance Manager for Wales and Southern England
VOSA
Birmingham GUTS
Garretts Green Industrial Estate
Birmingham
B33 0SS

Rail Services – General Information

Rail services in Rhondda Cynon Taf are operated by Arriva Trains Wales, following their award in December 2003 of a new, 15-year integrated rail franchise to provide interurban, rural and commuter passenger rail services throughout Wales and the border counties.

Rail Services – Contact Details


Arriva Trains Wales Customer Relations
St. Mary’s House, 47 Penarth Road, Cardiff CF10 5DJ

Tel: 0845 60 61 660
E-mail: customer.relations@arrivatrainswales.co.uk|

For National Rail Enquiries 08457 48 49 50
www.nationalrail.co.uk|

Welsh Language Service 0845 60 40 500
Text phone 0845 30 06 105

Traveline Cymru 0871 200 22 33
www.traveline-cymru.info|

Assistance

Assistance is available for customers with disabilities or those who may have difficulty in joining or leaving the train. Arriva Trains Wales request that customers requiring assistance call 0845 30 03 005 a few days in advance of their journey to arrange this.

Who do I contact when things go wrong on the trains?

Arriva Trains Wales are committed to safety and security, quality, punctuality and cleanliness. They are working constantly to improve the quality of the services they offer but occasionally things go wrong. If you do experience a problem, please contact:

Arriva Trains Wales Customer Relations
St. Mary’s House, 47 Penarth Road, Cardiff CF10 5DJ

Tel: 0845 60 61 660
Email: customer.relations@arrivatrainswales.co.uk|

Any complaints not dealt with in a satisfactory manner by Arriva Trains Wales may be referred to Passenger Focus, an independent consumer body set up to protect the interests of rail users. Please contact:

Passenger Focus
Freepost (RRRE-ETTC-LEET), PO Box 4257, Manchester M60 3AR
Tel: 0300 123 2350

Email: info@passengerfocus.org.uk
|Web: www.passengerfocus.org.uk|

Where do I buy a rail ticket?

Staffed stations can issue tickets for any journey within the UK Rail Network.

For station opening times within Rhondda Cynon Taf please call Arriva Trains Wales customer relations on 0845 6061 660.

Where there are no facilities for purchase at a station, tickets may be purchased on the train.

Can I use my train ticket on the bus?

Plusbus is a ticket that enables you to buy both rail and bus tickets in one transaction. Buying a combined rail and bus ticket can save you money and is more convenient. You can buy PlusBus from any staffed rail station or online at www.arrivatrainswales.co.uk|. It gives unlimited bus travel as an add on to any rail journey to or from participating stations. There are currently 275 towns and cities in the scheme. For further information please visit www.plusbus.info|.

Contact Information

Integrated Transport Unit,
Rhondda Cynon Taf CBC
Sardis House,
Sardis Road,
Pontypridd CF37 1DU

Telephone: 01443 425001

Email: transportationservices@rctcbc.gov.uk|