How do I start a trade waste contract with RCT?

We are currently not able to start any new customers who require a wheelie bin service.  However new customers can buy trade waste bags online and start using our services immediately.

When are trade waste collection days?

Trade waste collection days will be on the same day as the   neighbouring areas apart from Aberdare town centre that is collected on a Wednesday. 

How do I buy trade waste bags

At the moment, trade waste bags can only be ordered online.

How do I report a missed collection?

Please report missed collections online and the case will go straight   to the area depot responsible.

Can I temporarily suspend my trade waste collections during this   time?

Yes, please contact us on recycling@rctcbc.gov.uk

Can I keep my bin until my business re-opens?

Yes, you can keep your bin and we will not start collections until you inform us that your business has resumed services.

Will my payments be suspended?

Invoices for 20/21 were sent prior to the outbreak of the virus.  The Council however will not be following up non-payments or invoice issues until services return to normal.

Can I temporary switch to a smaller/bigger bin?

It is possible that we can do this but please expect delays on   deliveries.  Please contact us on recycling@rctcbc.gov.uk for further information.

Can I book a bulky waste collection?

All bulky waste collections have been temporarily suspended.

How do I leave the trade waste scheme?

Contact us on recycling@rctcbc.gov.uk  giving us one month notice.  We may however accept shorter notice periods but these will be dealt with on a case by case basis.

Will my charitable allowance change during this time of temporary service changes?

Your charitable allowance remains unchanged.

I’ve received an invoice
for 20/21, how do I pay?

Please refer to the section on reverse of invoice received “How and where you can pay”

 

Help us improve - don't include personal or financial information, e.g. your National Insurance number or credit card details.