Performance Reports are prepared every quarter. These reports enable officers and Councillors to monitor and scrutinise progress of all Council priorities and services.

Why we monitor performance

We monitor performance to help us to track how well services are performing and to ensure that the outcomes, or the end results that the Council wants, are being achieved.  We also monitor our performance and track our progress over time so that we:- 

  •  measure progress of Council’s priorities
  • can see where services are doing well and/or need support
  • provide Councillors with the information they need to inform decisions
  • are able to challenge our performance and set more challenging targets
  • drive improvement or service development
  • provide residents, partners and other interested people with information so that they can see our progress
  • provide assurance to our Independent Regulators
  • ensure that we provide value for money

What we monitor

We regularly assess and review our progress in the delivery of actions set out in the Council’s key plans and also the performance measures within the Council’s Corporate Plan and Service Delivery Plans.  The measures are a mixture of those that are nationally prescribed by both Welsh Government and the Welsh Local Government Association (WLGA) and those that have been developed by Service Managers locally to meet our local needs.  Although measures, known as performance indicators are important, they are not the only way of assessing and reviewing performance and should be use alongside other methods, e.g. using feedback from service users, residents and our independent regulators.

The Council’s Corporate Plan is a key element of its strategic and financial management.  It sets the overall direction for the Council, describing its vision, purpose and priorities as the local authority for the County Borough over a four year period.

On 1 April 2020, the Council implemented new Corporate Plan – 'Making a Difference'. This was agreed by the Council at its meeting on 4 March  and sets out new priorities for 2020-2024*.

The detailed actions to deliver the Council’s priorities are set out in plans which are monitored and scrutinised by Councillors every quarter as part of the Council’s Performance Reports to Cabinet.  At the end of the year, the plans are also subject to more in depth challenge, review and evaluation, the results of which are then published as part of the Council’s annual Corporate Performance Report.

Monitoring Our Progress

Whilst we have our own monitoring arrangements in place, our independent regulator, Audit Wales (previously Wales Audit Office) and other regulators conduct reviews of our services.  Inspectors also look at the arrangements we have in place for managing improvement and meeting our legal duty to continuously improve. The most recent findings in September 2019 are detailed in the Wales Audit Office Annual Improvement Report 2019.

In respect of our compliance with the Welsh Language (Wales) 2011 Measure, an update can be found on the Welsh Services Webpage.

For more detailed information email improvement@rctcbc.gov.uk

 * This replaces the Council’s first Corporate Plan – 'The Way Aheadwhich was in place from 2016 -2020.

[Updated Jan-21]

Help us improve - don't include personal or financial information, e.g. your National Insurance number or credit card details.