Lily-woolrich-
The Council’s dedicated staff continue to deliver key frontline services to Rhondda Cynon Taf residents throughout these difficult and unprecedented times. 

Thousands of frontline workers have provided vital additional support to families and essential services to countless households across the County Borough during the COVID-19 coronavirus national emergency.

Among those who have continued to work and provide a service to so many people is Lily Woolrich, one of the Council’s senior social worker practitioners, working hard to overcome the challenges posed by the Covid-19 situation.

Lily works closely with families on a daily basis, adhering to Welsh Government and Council guidelines at all times. During these difficult times, Lily’s work requires a high degree of creativity and attention to detail to ensure that her work is carried out and delivered in a safe way which protects both the service user and the member of staff.

Lily, who works within the Miskin Division of Rhondda Cynon Taf, said: “It has been an extraordinary few months for us all and we have all faced our own personal challenges along the way

“Despite all of this, we have families who still need our help and support, now more than ever. Before I make any visits, I risk assess every situation, making a triage telephone call prior to me leaving my own home to check and confirm that nobody in the household I am visiting is experiencing or has experienced any signs and symptoms of COVID-19.

“I also arrange to wear my PPE when required, which includes the wearing of gloves and the use of hand sanitiser. It is essential we are all safe.

“Despite all the difficulties associated with continuing to make visits during lockdown, we have all adapted to new situations and a new way of life. We are all working together in innovative ways to overcome all of the challenges and move forward with delivering the service.”

As well as making home visits, out in the garden environment whenever possible to do so, Lily also has to record her sessions and process these every week as part of her support work.

She has even helped one parent receive basic first aid training, despite the difficulties of lockdown, achieving this by arranging for a fully-qualified first aid trainer to facilitate socially distanced outdoor sessions in the safety of the garden area. In order to allow this to happen, intensive checks were first made to ensure all participants were well and symptom-free.

Thousands of Rhondda Cynon Taf Council frontline workers have continued to provide vital care and support to so many people throughout the COVID-19 national emergency.

At the height of the pandemic, some members of staff even moved out of their family homes, where their family members were shielding, in order to ensure they were still able to provide vital services in the community, such as foster care, residential care, social work, family support, , community meals, education hubs and the collection of residents’ recycling and waste.

Many staff have also been redeployed from other service areas to assist where possible to ensure that the Council has kept essential services running.

Councillor Tina Leyshon, Rhondda Cynon Taf Council Cabinet Member for Children’s Services, said: “These unprecedented times have called for true community spirit, and here in Rhondda Cynon Taf, our staff and volunteers continue to work with third sector organisations and community groups to provide assistance and additional support to those who need it.

“I wish to thank all these people for all they have done, and continue to do during these challenging times. We have had amazing feedback from our residents, who are so grateful for all of the support they have received over the past few months.

“All of our lives have been affected in some way and many people have lost loved ones. I extend my deepest sympathy to all of these residents. The Council will continue to support you through this national emergency.”

Posted on Friday 10th July 2020

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