What is my right?

You have the right to see CCTV images of yourself as part of your subject access rights and to be provided with a copy of the images. 

You are entitled to request access where you are the focus of the footage and for the specific period that you are in focus.  You are not entitled to footage that contains images or information of others.

Further information on your right of access can be found here

How long does the Council keep CCTV recordings?

CCTV images are retained for 31 days pending a formal request.

How do I make a request for CCTV footage of myself?

All requests must be made in writing e.g. letter, email etc.  The Council does not need to respond to a request made verbally. However if you need to make alternative arrangements due to your protected characteristic under the Equality Act 2010, we will make suitable adjustments.

Does the Council charge a fee?

Yes. A £10 non-refundable fee applies for conducting the search.

Cheques should be made payable to RCTCBC. Remember to write your name and address on the reverse.

What information do I need to provide when making a request?

The request must include enough information for us to be able to identify you and the footage you are requesting i.e. date/time footage was taken, location, description of the footage, what clothing you were wearing etc.  Providing us with as much information as possible will help us locate the footage you are requesting more easily, enabling us to respond to your request more quickly.

Alternatively, the Council has developed a form to make it easier for you to make a request. We strongly recommend that you use the form as it asks you to provide all of the information we need to locate the footage and respond to your request (although it is not compulsory).

CCTV request form can be accessed here

Do I need to prove my identity when making a request?

In order for us to be sure that we are providing the right information to the right person and to speed up your request we ask that you provide us with proof of your identity and address when making the request.  As you are requesting CCTV footage we will need photo ID such as a passport or a driving licence to identify you.

The following lists the documents that will be accepted as evidence. Copies will be accepted, but we may request sight of original documentation if there is a query as to your identity.

PROOF OF IDENTITY

  • Passport
  • Driving Licence (full or provisional)
  • HM Forces ID Card (if it contains a photo)
  • EU National Identity Card (if it contains a photo)
  • Blue Badge

PROOF OF ADDRESS

  • Recent government (DWP, HMRC) letter / document e.g. P45/P60, benefits, pension’s award letter etc.
  • Bank / Building Society / Credit Card statement
  • Recent utility bill - electricity, gas, water, telephone, mobile phone etc.

Where should the request be sent?

Requests and the supporting evidence (proof of identity and address) can be emailed to RCTCBC or posted to:

RCTCBC Information Management Team, Bronwydd House Porth RCT CF39 9DL

Cheques should be posted to the above address.

What happens when the Council receives my request?

Upon receipt of your request we will check the details to ensure that we have everything we need to proceed with your request. If we have all the information we need your request will be validated. We will then write to you (usually by email if you have provided us with your email address, if not letter) providing a reference number for your request and a date by which you can expect to receive a response.

If we do not have all of the information we need to proceed with your request we will contact you to obtain further information. This may be by email, telephone or letter depending on the contact information you have provided us with. 

How long does the Council have to comply with my request?

Once a request has been validated the Council has 40 days to provide you with the footage.

How will I receive the information?

We will provide the footage to you by secure email. If you do not have access to an email account we will work with you to find an alternative way to make the information available to you – this may, for example be, an invitation to view the footage in person at a Council office at a mutually convenient time.

No. The right of access only allows you to access personal information about yourself.

Find out more about the Councils use of CCTV

Help us improve - don't include personal or financial information, e.g. your National Insurance number or credit card details.