Adult social care and our providers in Rhondda Cynon Taf are supporting over 4000 vulnerable people in their homes and in care settings every day. As the outbreak of coronavirus (COVID-19) progresses, services will be disrupted for the foreseeable future. 

We are following and reviewing Government and Public Health Wales guidance to make sure that we are able to respond to the latest advice. We are working closely with our partners and providers to ensure they are following infection control advice and continue to deliver safe care. We are then able to prioritise those most at risk, and in need of care and support services.

Our main priorities at this time are:

  • Keeping our most vulnerable people, with care and support needs, safe and well in the community.
  • Keeping flow through the hospital so that people who are the most unwell can be cared for.
  • Developing a community service that can respond quickly to help people who may be isolated and in need of support – this is a link to the new hubs. 

ALL Services

While the Council are working closely with its care providers and other agencies to minimise disruption to its services, we are also asking for the support of individuals and their families to try to ensure that together, those who are most vulnerable, can receive the care they need and are effectively safeguarded.

ALL of the below services are under constant review and contact will be maintained, subject to ongoing risk assessment, with all people affected by changes to the care and support services via telephone, to ensure they are safe and well and receiving the support needed during this time. 

If you do not have people who can help and support you, residents are advised Request Assistance here.

Alternatively you can contact the Council on 01443 425020.

Please Note: If you require Critical Adult Social Care Support, please call 01443 425003 (Mon-Fri, 8.30am-5pm) or the Emergency Duty Team on 01443 743665 (outside of these hours).

Care and Support at Home

Services are continuing to be provided; however, changes may need to be made to most individual care packages to ensure staff resources are effectively managed during this time. Those affected will be contacted. We are doing everything we can to provide essential visits and family and friends are asked to support people, where possible during this time.

Where people employ personal assistants through direct payments and have concerns about their future care provision, the same advice applies. 

Older Peoples Residential and Nursing Care

All care homes are continuing to provide an essential service, while taking all necessary actions to reduce the risk of infection to the people living there. Restrictions are now in place for visitors to keep residents as safe and well as possible. 

All immediate planned respite care has been reviewed and those affected have been contacted. Only critical respite will continue and be prioritised to those people, including family carers most at risk and in need of additional care and support services.

Day Services

The Council has reviewed ALL day service provision, including Learning Disability Learning Curves, Older People including Older People with Dementia Day Centres and the Independent Living Services - There will be some ongoing provision for a small number of people, but this will be limited to those most vulnerable and without alternative support. These people and their carers have been contacted.

All other people currently in receipt of day services should remain at home with the support of family and friends or in their supported living accommodation. 

Supported Living Accommodation

Services are continuing to be provided, while taking ALL necessary actions to reduce the risk of infection to the people living in supported living accommodation. 

Restrictions are now in place for visitors to keep people as safe and well as possible. Some changes have had to be made to ensure those people who are most vulnerable, can receive the care they need and are effectively safeguarded and that staff resources are effectively managed during this time. Those affected have been contacted. 

Learning Disability Respite Services

All immediate planned respite care has been reviewed and those affected have been contacted.

Respite will continue to provide an emergency provision, which will prioritise high risk individual’s and support family breakdown.

Please note: If you require Critical Adult Social Care Support, please call 01443 425003 (Mon-Fri, 8.30am-5pm) or the Emergency Duty Team on 01443 743665 (outside of these hours).

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