Last Updated 1pm - 23/03/2020

While we take actions to reduce the spread of Novel Coronavirus (COVID-19), we will endeavour to update this page with the latest information for residents on the availability of Council services and closures if and when required. 

Latest Public Health Wales statement on Novel Coronavirus (COVID-19) outbreak

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Information on Council Services affected during the Coronavirus (COVID-19) Pandemic:

Emergency Childcare Request

Everyone must, as far as possible, minimise social contact and make sure that anyone who is particularly vulnerable to the virus is able to adopt strict social distancing. The best way to do this is to keep your children at home.

The number of children in educational and childcare settings will be kept to to the smallest number possible. Places in schools and childcare will be highly limited and only particularly vulnerable children and the children of critical workers whose work is critical to the COVID-19 response should be attending during this time. 

A list of categories of critical workers has been published on the Welsh Government website.

Apply for Emergency Childcare

If you are classed as a critical worker but are able to perform the critical parts of your job effectively when working from home, then you should do so.

Keeping children safely in their home should limit the chance of the virus spreading and protect those vulnerable to more serious illness as a result of the virus.

Please only apply for emergency childcare provision as a last resort.

This emergency childcare is for children up to the age of 14 years.

Please note, in relation to special schools only, all references to provision for children up to the age of 14 years should be interpreted as provision for children up to the age of 19 years.

Welsh Government Guidance: 5 things you need to know before sending your children to school or childcare (coronavirus).

This emergency childcare is available to RCT residents and RCTCBC employees only.

If you are a critical worker with a child/children between the ages of 3 to 14 years (up to the age of 19 years in special schools), or have caring responsibilities for a vulnerable learner between the ages of 3 to 14 years (up to the age of 19 years in special schools) you can apply for Emergency Childcare.

Please note that if you have more than one child, a further form will need to be completed and there is a link at the end of the form to enable a further form to be completed.

During the week commencing 23rd March, emergency childcare will be offered in your usual school.  Core school hours will operate, breakfast clubs will not operate due to staff shortages, but usual school transport for those who normally receive it will be provided.

For week commencing Monday 30th March, emergency childcare is currently planned to be offered in seven emergency centres Monday to Friday 8am – 6pm for key frontline workers.  Provision for vulnerable learners will be for core school hours only. The Council is exploring future transport arrangements for 3 to 14 year olds (up to the age of 19 years in special schools) from 30th March onwards for the emergency childcare.

The provision for 3 to 14 year olds is currently planned to be offered in seven school settings throughout the Rhondda Cynon Taf area, namely:-

  • Aberdare Community School
  • Heol-Y-Celyn Primary
  • Ferndale Community School
  • Tonyrefail Community School
  • Ysgol Nant-gwyn
  • Ysgol Llanhari
  • Ysgol Hen Felin (up to the age of 19 years and only for pupils requiring specialist provision)

You are able to select the most suitable setting to yourself from the list of the seven available school settings.  (Please note that Ysgol Hen Felin is only available for pupils requiring specialist provision).

Please note that the situation is continually developing and changing.  Provision for the week commencing 30th March onwards is constantly being reviewed and this page will be updated in due course to reflect the developing national picture. 

It is anticipated that ALL parents/ carers will need to reapply for their emergency childcare place for week commencing 30th March.    

If you are a critical worker with a child / children aged 0-3 years please email childcareplayemergencyplanning@rctcbc.gov.uk to arrange your support.

Free School Meals Breakfast and Packed Lunch Request

Apply for Free School Meals Breakfast and Packed Lunch

Parents / carers of children who are entitled to free school meals will be able to collect a breakfast and packed lunch from their local primary school during the Coronavirus school closure period.  The food will be a cold provision which will be packaged for take away and can be collected between 11am and midday each day.  Each pack will contain a packed lunch for the collection day and breakfast for the following morning.

Please click on the following e-form and complete the required details.

Registrar Service

The Service is currently operating on an appointment only basis.  Appointments can be made by calling 01443 494024 or e-mailing registrar@rctcbc.gov.uk.  Please be advised that lines are very busy at the present time.

All appointments will be carried out whilst following Government guidance on social distancing, which will include placing chairs at a more remote distance from the Registrar.  Please postpone your appointment if you or a close family member is experiencing symptoms of COVID-19.

Birth Registrations

Please do not bring baby with you unless you have no other option.

Death Registrations

Please restrict the number attending to register a death to the informant.  We appreciate this will be a particularly difficult time for you and if you must bring one additional person this will be permitted, but please consider if there is a need for this at the present time.

Weddings & Civil Partnership Ceremonies

Up until the end of May 2020, we are restricting ceremonies to consist solely of the happy couple plus two witnesses.  We would respectfully ask that your witnesses are not those from a vulnerable category.  Couples are being contacted as necessary; you do not need to ring us.  If you have a ceremony in the Registrar Office after the end of May, we would like to ask that you start thinking about your plans should we need to reduce your guest numbers also.  If you would like to cancel your ceremony or defer it, we will endeavour to facilitate this.  Please note that new ‘Notice’ will have to be given, and currently this still needs to be more than 28 days from the day of new notice to the ceremony date. 

New Notices of Marriage / Civil Partnership

To be able to prioritise other aspects of service delivery, we are not making appointments for new Notices where the ceremony date is to be outside of 3 months.  Please contact us once you are within this 3-month window.  We do not anticipate that this will impact on be able to provide the service on the date you request.  If you already have an appointment booked in with us, you will be contacted if we need to postpone your appointment.

Copy Certificates

Requests for copies of certificates (births, deaths or marriages) can now only be made via telephone or by e-mail.  The certificate will be posted to you as soon as we are able to do so.

Family History

Requests for advice and certificates to facilitate Family History searches are temporarily suspended.

Public Conveniences

The majority of Council-run public conveniences in Rhondda Cynon Taf are now CLOSED – with the exception of the seven facilities listed below. 

Facilities remaining OPEN include: Mountain Ash, Tonypandy, Talbot Green, Aberdare (Duke Street), Pontypridd Bus Station, Porth, Treorchy

Community Centres/Community Recreation Centres

RCT Community Centres are closed to the general public. Centres that offer Care Inspectorate Wales (CIW) registered childcare services, will continue where they are able to.

Further details on centres that previously provided access to Food bank/Food Cloud will follow.

Contact Centre

The Council’s contact centre has now been repurposed to respond to coronavirus – please only contact the Council for essential/emergency requests. Our full focus is to prioritise all services in response to coronavirus. Normal Council response standards will not apply in these circumstances.

The Lifeline service will continue to run to help our most vulnerable.

If you still feel you need to contact the Council, relating to an emergency issue, call 01443 425001 (Mon-Fri 9am-5pm) or 01443 425011 which is open 24-hours-a-day, seven-days-a-week. 

You can also access a wide range of online services via this website.

In current circumstances we will no longer deal with requests via social media - ONLY urgent/essential requests should be made to the Council's contact centre at this time

Leisure Centres

In response to public health advice, Leisure Centres are now closed to the public until further notice.

As a result of the closure of our facilities we will be freezing all Leisure for Life membership payments and swimming lesson direct debit payments.  Customers will have days added to their accounts (or extensions to annual and cash payments where applicable) to make up for the days lost in March once we re-open for business.

If you have any specific enquiries, please email the leisure membership team leisuremembership@rctcbc.gov.uk

*Leisure Centre facilities are now CLOSED to the public - but residents are still able to continue to pick up recycling bags from these locations. Please can residents be responsible and only take what they need and avoid over-stocking. Find your nearest leisure centre opening times.*

Libraries

ALL libraries will be closed to the public from today (23/03/2020) onwards and the following libraries will become community resilience hubs where a small number of staff from the Council and agencies will be based to coordinate support for residents:

  • Mountain Ash hub
  • Ferndale hub
  • Aberdare library
  • Porth Plaza hub
  • Llys Cadwyn (from 30th March)
  • Garth Olwg Lifelong Learning Centre
  • Llantrisant library

There will be additional supplies of recycling bags delivered to the above venues. The recycling bags can be picked up by the general public from outside these venues but no member of the public will be allowed to access the buildings.

Refuse, Recycling and Bulky Waste Collections

Green Waste 

From tomorrow (Tuesday 24/03/20) there will be no green waste collections until further notice.

Community Recycing Centres 

Ty Amgen, Ty Glantaf & Dinas CRCs are OPEN at this time, but a 6 car limit is in place to allow social distancing. 

Please note: Opening hours for CRCs will remain as 8am – 5.30pm and will not be extended during this time.

Due to staff issues the following CRCs will be CLOSED until further notice:

  • LLantrisant,
  • Ferndale,
  • Treherbert,
  • Please Note: 'The Shed' reuse shops at Llantrisant and Treherbert - Due to the recent increased risk of the spread of Coronavirus, The Shed at Llantrisant and Treherbert will close this evening (23/03/2020) until further notice.

Bulky Item Collection

The Council will not take any further bookings for bulky waste collections. Customers booked in untill Friday 10th April may be contacted with an amended/earlier date.  We will be contacting those customers directly affected with their amended collection dates.

SORT Sites

From tomorrow (24/03/2020), the Council’s Community SORT sites will not be serviced. Residents are therefore to use kerbside collections as much as possible

Trade Waste Customers

The Council will be reducing the number of skips it collects from trade waste customers. Customers who will be effected by the reduced collections, will be informed.

Disposing of waste if you contract Coronovirus

If a resident is suffering from Coronovirus, please dispose of your waste in the following way:

  • Put used tissues and disposable cleaning cloths in to a black bag(s). Then put the bag into a second bag and tie it securely. Wait 3 days before putting it in to your outside bin/out for collection.

Helping your community

5 steps to stay connected in your community

Community Resiliance

The Council is developing a network of voluntary support across the County Borough, working with third sector partners, to support some of the most vulnerable people in our communities during this unprecedented situation. 

Find out more 

Request Assistance 

Community Resilience Hubs will be establish across the County Borough to support those who have been advised by the UK and Welsh Government to isolate - those who are aged over 70 years of age, have a pre-existing health condition, are pregnant or are displaying symptoms of the virus. 

A total of seven hubs will co-ordinate Council Staff, and Community Resilience Volunteers, alongside the third sector, to support between 10,000 & 15,000 vulnerable people who are now required to self isolate for a period of at least 12 weeks.

Find out more 

Apply for assistance 

Community Resiliance Hubs/Centres

The following buidlings will act as Community Resiliance Hubs/Centres: 

Aberdare Library  Llantrisant Library
Ferndale Library Mountain Ash Library
Garth Olwg Library Porth Library

LLYS CADWYN(OPENING 30TH MARCH)  

Bereavement Services

The Council is in contact with Funeral Directors, in accordance with the guidance and information provided by Welsh Government and Public Health Wales. To discuss individual service arrangements, please contact your chosen Funeral Directors direct.

Glyntaff and Llwydcoed Crematorium:

Due to the current Covid 19 situation, members of the public are asked to kindly please not attend either Crematoria office during this period. All payments can be made via the telephone and enquiries can be dealt with via the telephone or email as below:

  • Glyntaff Crematorium – 01443 402810
    GlyntaffCrematorium@rctcbc.gov.uk – Enquiries for Glyntaff Crematorium and Taff and Cynon cemeteries.
  • Llwydcoed Crematorium - 01685 874115
    LlwydcoedCrematorium@rctcbc.gov.uk – Llwydcoed Crematorium enquires and enquiries for Cynon cemeteries.   We apologise for any inconvenience this may cause.

We apologise for any inconvenience this may cause.

Theatres

ALL RCT Theatres are now CLOSED to the public, to allow the Council to redeploy staff to priority services and also in line with the UK and Welsh Government guidance to limit unnecessary social contact.

Events

ALL Events across the County Borough are now CANCELLED to allow the Council to redeploy staff to priority services and also in line with the UK and Welsh Government guidance to limit unnecessary social contact.

Welsh Mining Experience at Rhondda Heritage Park

The Welsh Mining Experience at Rhondda Heritage Park is now CLOSED to the public to allow the Council to redeploy staff to priority services and also in line with the UK and Welsh Government guidance to limit unnecessary social contact.

Parks and Open Spaces

Dare Valley Country Park is closed in order to allow the Council to redeploy staff to priority services and also in line with the UK and Welsh Government guidance to limit unnecessary social contact (this only applies to the Visitor Centre and Ranger Service and is not presently extended to the café and toilets, however the wider Park areas will not be staffed by the Council).

ALL Council owned Play Areas are CLOSED to the public in an effort to adhere to and encourage the social distancing guidelines issued by the UK Government and Welsh Government.

Day Centres

Gilfach Goch Day Centre is now CLOSED to the public to allow the Council to redeploy staff to priority services and also in line with the UK and Welsh Government guidance to limit unnecessary social contact.

Public Transport

You are advised to contact the relevant companies directly for further information on how the pandemic is affecting services.

Traffic information

Local radio and television bulletins will help to keep you informed of any traffic issues or road closures.

Useful information and links

Useful Contacts

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