If you have been told to self-isolate, you may be entitled to a £500 financial support payment through the Welsh Governments “Self-Isolation Support Payment Scheme”.

This financial support is designed to help ensure people who have tested positive for COVID-19 and their close contacts self-isolate for the required period to stop the onward spread of the virus. They are also designed to encourage individuals who are eligible for this support to get tested if they have symptoms. This is important to help stop the transmission of COVID-19 and avoid further economic and societal restrictions.

The scheme is available to people who meet ALL of the eligibility criteria and have been told to self isolate through any of the following:

  1. NHS Wales, Test, Trace, Protect service (TTP) on or after 23rd October 2020,
  2. Your child has been asked to self isolate for 10 days or more from their school, childcare setting or further education college on or after 23rd October 2020 provided:
    - The child attends a school or childcare setting up to and including Year 8 (or up to age 25 if the learner has multiple and complex needs);
  3. You have received notification from the NHS Wales Covid-19 App because you have been in close contact with a positive case on or after 1st February 2021
From 1st February 2021, all applications (whether they have been asked to isolate through TTP, their child’s education setting or the NHS Covid-19 App) must be made within 21 days of the last day of isolation.

Self Isolation Support Payment

You must meet ALL of the eligibility criteria below to be entitled to a Self Isolation Payment of £500:

  • You are employed or self-employed
  • You are unable to work from home and will lose income as a result
  • You or your partner are currently receiving at least one of the following benefits: Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit

Please ensure that you have the information below available before starting your application as you will NOT be able to submit your application without it:

  • National Insurance Number
  • Confirmation of your self isolation period given by either:
    • NHS Wales Test, Trace, Protect service (TTP) or
    • a letter/e-mail from your child’s school 
  • Your most recent bank statement showing your most recent wages or your most recent wage slip (these will need to be uploaded as part of your application)
Apply for Self Isolation Support Payment

Discretionary Payment

You may be eligible for a £500 Discretionary Payment if you DO NOT currently receive any of the qualifying benefits (above) but meet all of the other eligibility criteria, which is:

  • You are employed or self-employed and usually receive a weekly income of below £500 (net)
  • You are unable to work from home and will lose income as a result
  • You will face financial hardship as a result of not being able to work while you are self- isolating.
  • You have no recourse to public funds
  • You are in receipt of Statutory Sick Pay (SSP) or less 

This application is for one person only and any further applications within the same household must be made by each individual

Please ensure that you have the information below available before starting your application

  • National Insurance Number
  • Confirmation of your self isolation period given by either:
    • NHS Wales Test, Trace, Protect service (TTP) or
    • a letter/e-mail from your child’s school
  • Your most recent bank statement showing your most recent wages, or your most recent wage slip or proof of self-employment
Application for Discretionary Payment

If you are employed in the social care sector and are employed in an eligible role then you may be entitled to access the Statutory Sick Payment (SSP) enhancement scheme which may be more beneficial to you than the Self Isolation Support Payment scheme – full details of the SSP scheme can be found on our website.

Please note that you are not able to apply to both schemes.

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