If you have been contacted by NHS Wales Test, Trace, protect service (TTP) and been told to self-isolate, you may be entitled to financial support through the Welsh Governments “Self-Isolation Support Payment Scheme”.

This financial support is designed to help ensure people who have tested positive for COVID-19 and their close contacts self-isolate for the required period to stop the onward spread of the virus. They are also designed to encourage individuals who are eligible for this support to get tested if they have symptoms. This is important to help stop the transmission of COVID-19 and avoid further economic and societal restrictions.

From 23rd October 2020, eligible individuals are entitled to either a Self-Isolation Support Payment or a Discretionary Support Payment of £500. This is to support people on low incomes who are unable to work from home if they are told to self-isolate by the NHS Wales Test, Trace, Protect service (TTP) and will lose income as a result.

Self Isolation Support Payment

If you meet ALL of the eligibility criteria, you are entitled to an Self Isolation Payment of £500

  • You have been told to self-isolate by NHS Wales, Test, Trace, Protect service (TTP) on or after 23rd October 2020
  • You are employed or self-employed
  • You are unable to work from home and will lose income as a result
  • You or your partner are currently receiving at least one of the following benefits: Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit

Eligibility for parents and carers

Eligibility is now extended to include parents and carers who meet the following criteria:

  • The child attends a school or childcare setting up to and including Year 8 (or up to age 25 if the learner has multiple and complex needs);
  • The child has been asked to self-isolate by TTP or  has been asked to self-isolate for 10 days or more by the school or child-care setting as a result of an outbreak in a school, childcare or further education setting

Parents or carers meet the criteria of the main scheme, namely:

  • are employed or self-employed;
  • are unable to work from home and will lose income as a result; and
  • (the applicant or their partner) are currently receiving, Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.
  • The application is accepted under the discretionary scheme.

Please ensure that you have the information below available before starting your application as you will NOT be able to submit your application without it:

  • National Insurance Number
  • Confirmation of your self isolation period given by NHS Wales Test, Trace, Protect service (TTP)
  • Your most recent bank statement AND wage slip (these will need to be uploaded as part of your application)
Apply for Self Isolation Support Payment

Discretionary Payment

You may be eligible for a £500 Discretionary Payment if you or your partner DO NOT currently receive any of the qualifying benefits (above) but meet all of the other eligibility criteria and:

  • You will face financial hardship as a result of not being able to work while you are self- isolating.
This application is for one person only and any further applications within the same household must be made by each individual

Please ensure that you have the information below available before starting your application

  • National Insurance Number
  • Confirmation of your self isolation period given by NHS Wales Test, Trace, Protect service (TTP)
  • Your most recent bank statement, wage slip or proof of self-employment
Application for Discretionary Payment

If you are employed in the social care sector and are employed in an eligible role then you may be entitled to access the Statutory Sick Payment (SSP) enhancement scheme which may be more beneficial to you than the Self Isolation Support Payment scheme – full details of the SSP scheme can be found on our website.

Please note that you are not able to apply to both schemes.

Help us improve - don't include personal or financial information, e.g. your National Insurance number or credit card details.