If you have symptoms of coronavirus, you MUST self-isolate at home and apply for a test.

BE Aware - The NHS COVID-19 app is not a replacement for the Test, Trace and Protect service. When you are contacted by Contact Tracers, you MUST give your details to reduce the spread of coronavirus and help keep RCT Safe. 

Symptoms of coronavirus:

  • high temperature: this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough: this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste: this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
Anyone who tests positive for Coronavirus MUST self-isolate for 10 days.

You should follow the self-isolation guidance. Even if your symptoms are mild, you must not to leave your home. Anyone with symptoms must self-isolate for 10 days from when their symptoms started. Anyone in hour household who does not have symptoms must self-isolate for 14 days from when the first person in your home started having symptoms.

To protect others, do not go to places like a GP surgery, pharmacy or hospital if you have any of these symptoms. Stay at home (self-isolate) and apply for a test as soon as you start developing symptoms.

Under the Test, Trace and Protect strategy, you will be asked for details of the people you have come into contact with 48 hours before the onset of Coronavirus symptoms and up to seven days after, so those people can self-isolate for 14 days. You will not be asked why you had contact with a person or what you were doing with that person. There are strict confidentiality rules in place – details of your contacts will not be shared with anyone else and the contact tracing team will not inform contacts that it is you who has tested positive.

Calls from Contact Tracers will come from 02921 961133 and text messages from 07775 106684.

It is really important that people take part in the testing and contact tracing process so the spread of the virus can be reduced.

More information on Test, Trace, Protect is available from Welsh Government.

There is further advice and guidance available to you if:

  • You’re confused about what self-isolation means for you
  • You have tested positive for COVID?
  • You have been in contact with someone who tested positive for COVID
  • You are worried about someone whose self-isolating

You can access this advice and guidance via the form here, or alternatively call 01443 425020

Residents who have been advised to ‘Self Isolate’ by the Test, Trace, Protect Contact Tracers AND have NO support network to, for example; collect prescriptions, do food shopping, walk dogs, or wish to receive a friendly phone call can also request assistance here

Someone else can also fill in the request on your behalf, or you can contact the Council on 01443 425020.

Help us improve - don't include personal or financial information, e.g. your National Insurance number or credit card details.