***Update pending due to UK Government announcement****
The Service is currently operating on an appointment only basis. Appointments can be made by calling 01443 494024 or e-mailing email@example.com. Please be advised that lines are very busy at the present time.
All appointments will be carried out whilst following Government guidance on social distancing, which will include placing chairs at a more remote distance from the Registrar. Please postpone your appointment if you or a close family member is experiencing symptoms of COVID-19.
New birth registration appointments are deferred until after the current pandemic period. We realise that this may take you outside of the 42 days you usually have to register the birth of baby; this direction has come from the General Register Office and been taken into account. Parents will be able to make a claim for child benefit or universal credit prior to the birth being registered, where the inability to register is due to COVID-19 and these changes. You will be requested to register baby after the pandemic period.
All death registrations will be carried out via telephone. When the doctor attends the deceased and issues the Cause of Death form (MCCD), this will be sent electronically from the surgery or hospital to the Registrar Office. When you contact us to book your telephone appointment, we will check that the MCCD has been received; if it has not, we will take your details and contact you back when it is received. At the time and date of your appointment, we will contact you by telephone and take all the details necessary to register the bereavement. At the end of the telephone appointment, we will send you an e-mail to confirm registration has taken place and send the burial / cremation release form electronically to the Cemetery and Cremation Authority to permit this to go ahead. You will be sent the death certificate by recorded delivery. If you or your family are unwell at the time of death notification, we can take the relevant information from the Funeral Director you have appointed to act on your behalf. Please note that during this time we are training more staff to ensure we can deal with you as quickly as possible; please bear with us during this period – if we ask to put you on hold to check something it is to ensure that you receive the service you deserve at this difficult time.
Weddings & Civil Partnership Ceremonies
ALL weddings and civil partnership ceremonies are cancelled. Couples are being contacted as necessary; you do not need to ring us. If you would like to defer your ceremony, we will endeavour to facilitate this. Please note that new ‘Notice’ will have to be given, and currently this still needs to be more than 28 days from the day of new notice to the ceremony date. At the present time we do not know how long these restrictions will be in place.
New Notices of Marriage / Civil Partnership
To be able to prioritise other aspects of service delivery, we are not making appointments for new Notices where the ceremony date is to be outside of 3 months. Please contact us once you are within this 3-month window. We do not anticipate that this will impact on be able to provide the service on the date you request. If you already have an appointment booked in with us, you will be contacted if we need to postpone your appointment.
Requests for copies of certificates (births, deaths or marriages) can now only be made via telephone or by e-mail. The certificate will be posted to you as soon as we are able to do so.
Requests for advice and certificates to facilitate Family History searches are temporarily suspended.
The Council is in contact with Funeral Directors, in accordance with the guidance and information provided by Welsh Government and Public Health Wales. To discuss individual service arrangements, please contact your chosen Funeral Directors direct.
Glyntaff and Llwydcoed Crematorium:
Due to the current Covid 19 situation, members of the public are asked to kindly please not attend either Crematoria office during this period. All payments can be made via the telephone and enquiries can be dealt with via the telephone or email as below:
We apologise for any inconvenience this may cause.
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