What is my right?

This right sets out what information the Council should provide you with when we collect and use your personal information. 

What information should the Council provide me with?  

The law states that the Council should tell you:

  • The name of the data controller who is processing your personal information (i.e. the Council) and the contact details for the Councils Data Protection Officer
  • The reason(s) why your information is being used
  • What personal information about you will be used
  • Where we get your information from
  • Who your information will be shared with and why
  • Whether any of your information will be processed overseas (i.e. outside the European Economic Area)
  • How we keep your information safe
  • How long your personal information will be kept
  • Your information rights 
  • Your right to lodge a complaint with the Information Commissioner’s Office

How will the Council do this?

The Council is committed to being open, honest and upfront with you about how we use your personal information. We believe that if you are well informed and know from the outset what information we hold about you, how it will be used, for what purpose or purposes and who it may be shared with, you will be more confident that your privacy is protected and there should be no surprises.

The Councils main way of communicating the above information to you will be via the Data Protection pages on this website. These pages are spilt into a number of key sections as follows:

  • How we use your personal information – An overview
  • How we use your personal information – Frequency asked questions
  • How we use your personal information – Service privacy notices
  • Your information, your rights
  • Concerns or complaints about the way the Council is handling your personal information.   

During the course of your contact with us, you will also see that this information will be communicated to you in different ways, depending on how you contact us, the service/s you receive and how those services are provided. This may include: 

  • Verbal information – when you speak to staff in person or on the telephone.
  • In writing - on application / assessment forms and in letter etc.
  • Signage – at our Council offices and buildings in respect of the use of CCTV for example.
  • Leaflets – if you do not have access to the internet some services may produce leaflets.

We strongly encourage you to read the information provided to you so that you are clear on how the Council uses your personal information. If after reading the information, you require further information or have any concerns about the way we use your personal information please feel free to contact a member of staff.

 

Help us improve - don't include personal or financial information, e.g. your National Insurance number or credit card details.