This accessibility statement applies to content published on the www.rctcbc.gov.uk domain. It does not apply to content on any of our subdomains (for example, my.rctcbc.gov.uk).

This website is run by Rhondda Cynon Taf County Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible and we are working to rectify this:

  • PDF and documents aren’t fully accessible to screen reader software
  • Content and functionality provided by third party suppliers is not fully accessible.
  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text

How to request content in an accessible format

If you need information on this website in a different format please contact us via:

  • Content Request Form
  • Email
  • Call
  • Textphone

We will need to know:

  • the web address (URL) of the content
  • Your name
  • Email or Postal Address
  • the format you need, for example, audio CD, braille, BSL or large print, accessible PDF

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we are not meeting the accessibility requirements please contact us via:

  • Accessibility issue form
  • Email
  • Call
  • Textphone

We will need to know:

  • the web address (URL) of the content
  • Your name
  • Email address
  • Detail of problem

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Technical information about this website’s accessibility

Rhondda Cynon Taf County Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content that is not accessible is outlined below with details of:

  • Where it fails the success criteria
  • Some pages have contrast issues. This fails WCAG 2.1 1.4.6 success criterion (Contrast). 
  • Some tables in content do not have table row headers when needed. This fails WCAG 2.1A 1.3.1 success criterion (Info and Relationships). 
  • Some pages have page heading issues. This fails WCAG 2.1. A 2.4.10 success criterion (Section Headings). 
  • Some pages have tag issues. This fails WCAG 2.1 4.1.1 success criterion (Parsing). 
  • Some pages have link text issues. This fails WCAG 2.1 2.4.4 success criterion (Link Purpose). 
  • Some pages have alt text issues. This fails WCAG 2.1 1.1.1 success criterion (Non-text content). 
  • Some videos have caption and audio description issues. This fails WCAG 21. 1.2 success criterion (Time-based media). 

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs are essential to providing our services. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we are doing to improve accessibility

We plan to identify and fix issues at the earliest possible opportunity. Timescales for fixing each issue will be added shortly.

We will also liaise with our suppliers where we are unable to fix any issues ourselves.

Preparation of this accessibility statement

This statement was published on 25/9/2020. It was last reviewed on 25/9/2020.

Help us improve - don't include personal or financial information, e.g. your National Insurance number or credit card details.