Your right to privacy is very important to us and we recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. The following covers the information collection, processing and storage practices for this website.  This information should be read in conjunction with the Council’s Corporate Privacy Notice.

Information we collect

When someone visits this website we collect standard log information and diagnostic information. We do this to find out things such as the number of visitors to the various parts of the site and to identify and resolve issues. We collect this information in a way which does not identify anyone.  We will not associate any data gathered by this means with any personally identifying information from any source.

If you choose to complete any of our electronic forms (e-Forms) your personal data will be shared with the relevant service area in order for them to process your request.

How we protect your information

All information input into our e-Forms is securely transferred to our servers.  The information will be stored within our Customer Relationship Management System and/or sent to relevant service sections.

The information that you provide will be processed in accordance with the provisions of the data protection legislation. However, the council has a duty to protect public funds and may use the information for the purpose of preventing and detecting fraud.

The council has no way of knowing if any person providing information through this site is who they say they are. We shall assume all information is genuine and cannot be held responsible for any action taken as a result of relying on it. If you have any reason to think someone has provided information to the council using your identity please let us know by contacting customer services.

External Links

This site may contain links to other websites, both those of government departments and of other organisations. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Contact Us

If you would like any clarity or further information regarding the details stated in this privacy policy please contact  customer services and we would be happy to deal with your enquiry.

Help us improve - don't include personal or financial information, e.g. your National Insurance number or credit card details.