Telecare is a range of alarm equipment that can help people live independently and safely at home. You must be needs assessed to access Telecare.
What telecare is
Telecare alarms and sensors reduce risk around the home by detecting incidents such as falls, fires, carbon monozide or people leaving their home unexpectedly and can alert a family member, carer or our 24-hour monitoring service.
Some equipment is used by you, by pressing a button while other equipment works automatically, such as a fall detectors, door alarms or smoke alarms, and can send an alert to call help if needed. Telecare can offer peace of mind to you and to your families and carers.
All Telecare is intergrated with our Lifeline personal alarm service.
Who it is for (eligibility)
You can only receive telecare equipment if we identify that you or your carer need it. Apply for telecare and we will complete an assessment and identify if telecare is right for you
You may benefit from Telecare if you:
- have mobility difficulties
- have memory problems
- have high risk health conditions
- care for someone
- have a vulnerable family member
What equipment is available
We will complete an assessment with you to discuss your needs and work out what equipment would help you. We provide:
- A personal alarm pendant or wristband (Lifeline)
- Smoke and heat detectors
- Carbon monoxide detectors
- Gas detectors with automatic shut-off valves
- Flood detectors
- Personal safety button for unexpected visitors
- Fall detectors
- Pressure mats for someone who is at risk of falling in high risk areas around the home.
- Bed and chair sensors to know when they are in use
- Property exit sensors for someone who may leave their home at an inappropriate time
- Epilepsy sensor mats to detect seizure movements
- Discrete bed wetting sensors for someone who needs direct help from a carer
- Carer pagers
Apply for Telecare
If you are known to us and have a social worker, you can speak to them directly about Telecare and if it is right for you, If you are not known to us, then you can contact us about Telecare.
We will discuss your needs and, where appropriate, arrange an assessment to identify the equipment that can best help you.
Using and testing your equipment
Once your equipment has been installed, you'll be shown how to use it and how to test it to check it's working correctly.
View more about using and testing your alarm equipment