Black bags
If the black bags were not at the collection point by 7am or you put out too many black bags, the collection was not missed and we are unable to return until the next scheduled collection.
Food Waste
If you have used a CLEAR recycling bag in your food waste recycling/caddy this cannot be collected as it will contaminate other recycling. Please remove the CLEAR bag and place back out for collection on your next collection day. This is NOT a missed collection.
If the caddy was not at the collection point by 7am, or the food waste was contaminated the collection was not missed.
Recycling
If the recycling bags were not at the collection point by 7am or the recycling bag is contaminated / items not recycled at kerbside the collection was not missed.
If contaminated, please take the waste in and sort into the appropriate recycling bags. We are unable to return to collect your re-sorted bags until the next scheduled collection.
If there were no problems with your recycling and waste, and after 24 hours still has not been collected, you can report your missed collection online