What is my right?
You have the right to object to the Council processing your personal information. This is not an absolute right and only applies in certain limited circumstances. Whether it applies depends on why we are processing the information and our lawful basis for doing so.
When does this right apply and what must the Council do?
The right to object to the Council processing your information applies in the following circumstances:
This right applies where we are processing your information for direct marketing purposes. This is an absolute right and the Council must comply with any request that you make.
How do I object?
When the Council sends you direct marketing material we will provide you with a free and easy way of opting out of future marketing communications for example, an ‘unsubscribe’ link within an email. When you opt out we will stop processing your personal information for this purpose.
The easiest way to object is to use the opt-out method as decided above. Alternatively, you can write or email the marketing department direct:
Public task or legitimate interests
You have the right to object to the processing of your personal information where the Council is relying upon one of the following reasons as a lawful basis for processing your personal information.
- ‘Public task’ (for the personal of a task carried out in the public interest),
- ‘Public task’ (for the exercise of official authority vested in the Council), or
- Legitimate interests.
How do I object to the use of my personal information?
If you want to object to the Council processing your personal information, you should contact the Information Management Team:
What information do I need to provide when making the request?
We will need the following information in order to identify you:
- Full name (including any previous names)
- Address (previous address if you have recently moved or the information you require us to stop processing relates to a different address)
- Date of birth
We will need the following in order for us to identify the information that you wish to object to:
- Council service and/or department to which the information relates
- Any relevant reference numbers
- Names of any officers you’ve had dealings with
- A copy or description of the information that you object to the Council processing.
- The specific reason why you are objecting to the processing of your personal information. These reasons should be based upon your particular situation.
Will the Council acknowledge my request?
The Information Management Team we will formally acknowledge your request within 5 working days. We will also advise you of the date by which the Council will respond to your request.
How long does the Council have to comply with my request?
The Council must respond to your request without undue delay and no later than one month from the receipt of your request. Where the request is complex or numerous this may be extended by two months. If we need to apply a time extension we will inform you as soon as possible and explain to you why it is necessary.
If the Council has shared the restricted information with another organisation, does the Council have to tell that organisation about the restriction?
If the Council upholds your objection and the information in questions has been shared with another organisation, the Council must notify the organisation of the objection unless it is impossible or involves disproportionate effort to do so.
When responding to your request, the Council will advise you of any third party organisations it has informed about the objection.
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