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Emergency Duty Team Privacy Notice

How we use your personal information for Cwm Taf Morgannwg Emergency Duty Team purposes

The Council provides services for local communities and the people who live in them.  Undertaking this work means that we must collect and use information about the people we provide services to and keep a record of those services. Because we collect and use personal information about individuals we must make sure that they know what we intend to do with their information and who it may be shared with. 

We have summarised in this privacy notice some of the keyways in which we use your personal information for Cwm Taf Morgannwg Emergency Duty Team purposes. This information should be read in conjunction with the Council’s Corporate privacy notice.

1. Who we are, what we do.

Cwm Taf Morgannwg Emergency Duty Team is an out of hours emergency Social Services partnership between Rhondda Cynon Taf, Bridgend and Merthyr Tydfil Local Authorities, with Rhondda Cynon Taf being the host Authority.

The Emergency Duty Team provides help in a crisis to vulnerable adults, children in need and their families to deal with emergency situations that cannot safely be left until the next working day. The service is available when local daytime offices have closed.

2. What and whose personal information we hold?

If you contact our Emergency Duty Team the types of information the Council holds and processes typically includes, but is not limited to;

  • Name
  • Address
  • Date of Birth
  • Ethnicity
  • Religion
  • Nationality
  • Gender
  • Contact Details
  • Next of Kin
  • Relationship Information
  • Health Information
  • Mental Health Information
  • Education Information
  • Carer Information
  • Housing Information
  • Criminal Allegations, Offences and Convictions

3. Where does the service get my information from?

We receive the personal information from you, when you contact the Emergency Duty Team out of hours service.

4. What will we do with your personal information?

We will use the information you have provided to:

  • Provide urgent advice, support or services in emergency situations.
  • Protect vulnerable adults and children in need of risk from harm.

5. What is the legal basis for the use of this information?

Data Protection law says that we can use and share personal information only where we have a proper lawful reason for doing so.

Our lawful basis for processing personal information in order to provide you with Emergency Duty Services and to meet the requirements of the General Data Protection Regulation (GDPR) is as follows;

Personal Information

Article 6 (1)(c) – Legal obligation: to comply with our legal obligations in relation to providing the Emergency Duty Team Service.

Article (1)(e) – to perform a task in the public interest or for our official functions to provide the appropriate level of support for service users who contact the Emergency Duty Team Service.

Special Category Information

Article 9 (2)(g) – to process special category information such as Health, Religion or Ethnicity to fulfil our legal and statutory obligations as detailed above.

Criminal Information

Article 10, in line with Schedule 1, Part 2.6(1)(b) of the Data Protection Act.

6. Does the service share my personal information with any other organisation?

Your Information may be shared with internal departments and external organisations, depending on the advice and support you require.

This may include but is not limited to:

Internal Council Departments

  • Adult Services
  • Children Services
  • Multi Agency Safeguarding Hub
  • Housing Services
  • Youth Offending Service

External Organisations

  • South Wales Police
  • Local Health Board
  • Welsh Ambulance Service
  • Housing Providers
  • South Wales Fire & Rescue Service
  • Consultancy Services

7. How long will my information be kept?

The Council will hold your personal data only for the period that is necessary to provide the support you require.

8. Your information, your rights

The General Data Protection Regulation (GDPR) gives you important rights, including the right to access the personal information the services hold about you.

Click here for further information on your information rights and how to exercise them. 

9. Contact us

If you have any concerns or would like to know more about how the service using your personal information, please contact us in one of the following ways:

By email :

By telephone : 01443 743665 / 01443 657225

In writing : Cwm Taf Morgannwg Emergency Duty Team,

                  Pontypridd Police Station,


                  CF37 2TR