The links in the table below provide you with more detailed information about the way the Council uses your personal information to provide you with certain services.

You should read this information in conjunction with:

Privacy Notice Description 
Access & Inclusion The Access & Inclusion Service works with and provides support to children and young people who have special educational needs or are vulnerable learners.

RCT Adaptation and Community Equipment (ACE) Service purposes

The Adaptation and Community Equipment (ACE) Service has been developed to undertake an assessment and provide equipment/adaptations or commission equipment and/or appropriate preventative or community services.
Admissions The Council's School Admissions Service administers the process that supports parents in applying for school places for their children. 
Adult Education

The RCT Adult Education service provides a range of learning opportunities to Adults within the authority.

Adult Safeguarding

This Privacy Notice explains how the Council processes personal information when responding to reports of suspected abuse or neglect made about individual adults from partner agencies and members of the public.

Anti Social Behaviour

The Anti Social Behaviour team deals with reports of anti-social behaviour, tackles perpetrators, problem locations and supports victims of anti social

Arts Service This privacy notice is about how we use your personal information for arts engagement activities organised by the Council’s Art Service.
Assisted Car Loan Scheme The service holds information about assisted car loans made to employees.
Attendance & Wellbeing The Council’s Attendance and Wellbeing Service supports children, young people and their families who are experiencing problems or difficulties that impact on their child’s ability to attend school or take part in learning. 
Bereavement Service

Bereavement Services provides burial and cremation services throughout the County Borough at 14 cemeteries and 2 crematoria.

Care & Support

The Care & Support team work with vulnerable adults who have complex needs.

Carers Support

This privacy notice explains how the Carers Support service processes personal information.

Care 2 Work and Step in the Right Direction

The Care2Work and Step in the Right Direction programmes are provided by the Employment, Education and Training Team.

Catering Quality &   Training  The Council’s Catering Quality and Training Team provides statutory training to catering services staff.
Catering Special Diets The Council’s Catering Services aims to improve food and nutrition in our schools to strengthen pupil’s health and wellbeing and raise standards of learning and attainment for our pupils. As part of this service we cater for pupils with special dietary requirements.
CCTV This service manages the CCTV surveillance through out Rhondda Cynon Taff.
Child Care Delivery

The Childcare Delivery Team oversee the quality of child care settings for both Council run and commissioned (external) settings.  

Child Care Delivery Training

The Child Care Delivery Training Team oversee the quality of child care settings for both Council run and commissioned (external) settings.  

Childcare Offer for Wales

Welsh Government funds 30 hours of combined Foundation Phase Nursery Education and childcare across Wales for working families of 3 and 4 year olds for 48 weeks per year. Rhondda Cynon Taf administers this scheme on behalf of Bridgend County Borough Council and Merthyr Council. 

Child Licencing

The Council’s Attendance and Wellbeing Service supports children/young people and their families, chaperones, production companies and employers who wish to apply for a Child Performance Licence, Child Employment Permit or Chaperone Licence.

Children Safeguarding

We have summarised in this privacy notice some of the key ways in which we use personal information for Children’s Safeguarding purposes.  

Concessionary Travel Card Privacy Policy

Rhondda Cynon Taf’s Integrated Transport Unit administers the Concessionary Travel Card Scheme for its elderly and disabled residents, on behalfof Welsh Government, andin conjunction with Transport for Wales.


Consultation captures the views of residents, service users and staff via a range of methods with information collected helping to inform Cabinet and Senior Officer decisions affecting service planning, delivery and budget setting.

Community & Children Service Community & Children Services provide a wide range of essential social care services for adults, children, young people and families.
Community Development 

The Council provides services for local communities and the people who live in them. 

Community Meals The Council’s Community Meal Service supports adults to live in their own homes by providing a quality meal and ensuring clients have a daily contact with others. 
Community Mental Health Team

This privacy notice explains how the Community Mental Health Team processes your personal information. 

Complex Learning Disability Team

This privacy notice explains how the Complex Learning Disability Team processes your personal information.

Coroner's Service A Coroner is an independent judicial office holder, appointed by a local Council. Coroners investigate deaths that have been reported to them.
Corporate Estates The Corporates Estates service provides comprehensive asset management services for the Council.
Corporate Feedback The Corporate Feedback department responds to complaints, compliments and comments.
Council Tax As the Billing Authority for Council Tax, we hold certain information about you, which we use to administer and collect Council Tax.
Council Tax Reduction As a Council, we administer a Council Tax Reduction (CTR) scheme to help people who are on low income with their council tax.
Council Wide CCTV

This privacy notice summarises some of the key ways in which establishments throughout Rhondda Cynon Taf uses personal information for CCTV purposes.

COVID-19 Attending Council Establishments

 The privacy Notice provides information on how we use your personal information for COVID-19 Contact Tracing purposes when you attend a Council building or establishment.

COVID-19 Regional Contact Tracing

This privacy notice provides key ways in which your information will be used for the COVID-19 Test Trace Protect Scheme.

COVID-19 Sheilded Patients

This privacy notice provides key ways on how your information is used if you are a Sheilded Patient due to COVID-19.

COVID-19 Sheilded Patients - After Care 

This privacy notice provides key ways on how your information is used for Shielded Patients - After Care.

Covid-19 Statutory Sick Pay Enhancement Scheme

This privacy notice some of the key ways in which we use your personal information for Covid-19 Statutory Sick Pay Enhancement Scheme purposes.

Creditor (Payments) As the Payments section of the Council, we collect and hold certain information in order to process and administer supplier payments.
Customer Services Customer Services is the ‘Front Door’ to the Council, including a 24/7 Contact Centre, Face to Face & online services.
Cwm Taf Morgannwwg Safeguarding Board The Cwm Taf Morgannwg Safeguarding Board consists of the key agencies in the area who provide services for local communities and the people who live in them.
Deprivation of Liberty Safeguards (DoLS) Supervisory Body

Rhondda Cynon Taf is a Deprivation of Liberty Safeguards (DoLS) Supervisory Body, which is responsible for ensuring that the human rights of adults who lack mental capacity to make decisions about where they live and how they receive their care and support  and who live or will live in registered care homes are protected in accordance with the Mental Capacity Act 2005.

Divert 18-25 The Project works with 18-25 year olds in Cwm Taf who have committed low level criminal offences.  
Domestic Abuse A one-stop shop (The Oasis Centre) for individuals who experience Domestic Abuse.
Early Language  The Early Language and Communication Team (Talk and Play) offers support for parents to develop their child's speech, language and communication skills.
Electoral Registration and Administration The Electoral Registration collects personal data for the purpose of registering your right to vote and administering elections.
Emergency Planning Emergency planning is part of a cycle of activities beginning with establishing a risk profile to help determine what should be the priorities for developing plans and ending with review and revision.
Employment Programmes Welsh Government funded programmes providing training opportunities and employment support.
Employment Routes Welsh Government funded programme working with Employers to improve employability skills.
Energy Management The Energy Team is responsible for all energy management including procurement, strategy, policy, efficiency.
Equality & Diversity Provides information on equality monitoring and reporting to help the council fulfil its legal duties under the Equalities Act 2010.
Essential Skills Essential Skills provides courses, run by adult education tutors in
community venues throughout RCT.
European Social Funds European Social Funding received to run specific projects.
Events The RCT Events Team takes a lead on corporate events but other Council services also organise and deliver events.     
Familes Plus, Children with Additional Needs (CANS), Early Intervention  CANS deliver a short term package of support to families with complex needs regarding their children.
Flying Start

Flying Start is a Welsh Government funded Programme and is available to families who live in certain post code areas to give 0-3 year olds a ‘Flying Start’ in life.

Fostercwmtaf Recruitment 

Fostercwmtaf are a fostering recruitment team that manage all fostering related enquiries for both Rhondda Cynon Taf County Borough Council and Merthyr Tydfil County Borough Council. 

Freedom Of Information Provides information on Freedom Of information requests.
Free School Meals The service administers the provision of Free School Meals to assist people on low income.
Governor Support School Based Complaints The key aim of the Governors Support Service is to ensure the proper running of schools within Rhondda Cynon Taf by the governing body. 
Governor Support School Budget Setting The key aim of the Governors Support Service is to ensure the proper running of schools within Rhondda Cynon Taf by the governing body. 
Governor Support School Governor Appointments The key aim of the Governors Support Service is to ensure the proper running of schools within Rhondda Cynon Taf by the governing body. 
Health & Safety Provides information on Health & Safety for employees and members of the public who access Council services and premises.
Health and Wellbeing

The Health and Wellbeing Team aims to promote and improve the health & wellbeing of residents RCT.

Hen Felin Training Hen Felin Training provides work based learning for people in Rhondda Cynon Taf who are over the age of 16 and have left school. 
Highways & Streetcare The Highways & Streetcare service provides front line services for Highway Stratergy & Maintenance , Litter Control, Waste & the maintenance of the Council's fleet of vehicles.
Homefinder RCT Homefinder RCT administers the Common Housing Register in accordance with the Rhondda Cynon Taf Housing Allocation Scheme 2015.
Housing Advice Homelessness The Housing Advice Service provides housing related advice to help to prevent homelessness.
Housing Benefit The Housing Benefit Service administer the Housing Benefit Scheme on behalf of the DWP.

The Insurance Services team is the primary source of Insurance advice to the Council, its Cabinet, Committees, Elected Members, Departments and Officers.

Legal Services The Legal Services team is the primary source of legal advice to the council. The team is made up of 4 specialist sub teams, Childcare, Litigation, Planning & Property.
Leisure Services

RCT Leisure Services operate a number of Leisure Facilities within RCT. We provide sporting, health and fitness opportunities to residents and non – residents of RCT.

Leisure Strategy Sport RCT and Health Development Services enable and
provide the delivery of sporting, health and physical activity opportunities.
Libraries A Public Library service for people living, working or studying in RCT.
Lifeline Monitoring Service The Council's 24 hour Lifeline Monitoring Service.
Marketing and News Services The Council processes personal data for marketing and news services.
Miskin FFST - TFT Miskin FFST - TFT work with families where children are returning home from care and preventing children becoming looked after.
Mortgages The service holds information about mortgages and loans which were historically made to individuals to help them purchase or make improvements to their homes.
Music Service The Council’s Music Service provides a wide range of musical opportunities to young people across RCT. 
Non Domestic Rates The Service hold information about past and present ratepayers deemed liable to pay NDR in the County Borough.
Occupational Health Unit The Occupational Health & Wellbeing Unit focuses on the physical and mental wellbeing of Rhondda Cynon Taf Council employees and workers in the workplace.
Parenting Support 

The Parenting team provide families with support and advice on day to day and specific parenting issues which can be done by taking part in parenting programmes, drop in sessions and 1-1 home support.  

Parking Services The Parking Service provides the processing of parking fines and residential parking permits.
Parks & Countryside The Parks & Countryside section is primarily responsible for maintaining the public open space and associated facilities as well as co-ordinating sports club and recreational use of outdoor sports facilities.
Payments (made to the Council) Provides information regarding the way in which personal information is processed when making a payment to the Council.
Pension Scheme The Pension Scheme service is the administering authority for its members and beneficiaries of the Local Government Pension Scheme.
Petitions The privacy notice explains how the Council processes petitions provided to the Council from members of the public and elected members.
Photograpy and Videography

This privacy notice explains when such images / videos may be taken, how the images / videos may be used and our lawful basis for taking and using the images.

Play Development

The Play Developement Team commission term time and holiday provision and run community events.

Play Developement Training

Council provides services for local communities and the people who live in them, this shows key ways how we use personal information for Play Development.

Procurement The Procurement Service is responsible for procurement strategy and
policy, procurement efficiency, innovation and improvement.
Public Protection The Public Protection Services, are responsible for delivering a wide range of regulatory and statutory functions on behalf of the Council.

Recording and Publishing Council, Cabinet and Committee Meetings for Staff and Elected Members

Personal information collected for the purpose of recording and publishing meeting of the Coucnil, Cabinet and Commttees.
Recruitment Provides information if you are applying for a Council job vacancy.
Regeneration, Planning and Housing

Regeneration, Planning and Housing Services works with strategic partners to ensure, for example, that regional growth is achieved, appropriate local planning policy frameworks are developed and regeneration schemes are delivered.

Regional Contact Tracing

How we use your personal information for Contact Tracing purposes within the Cwm Taf Morgannwg area.


Registration Service

Personal information collected from you in order to register an event is required by law. 

Residential Care Service (Adults) Residential Care Services provide accomodation and support to adults who may be finding it difficult to look after themselves at home.
Road Safety

The Road Safety Unit delivers a diverse range of road safety education and training.

Safegaurding (MASH) The Cwm Taf Multi Agency Safegaurding Hub ( MASH ) is the single point of contact for professionals and members of the public to report safegaurding concerns.
Sensory  The Sensory Service (Adult Service) has been developed to undertake an assessment and provide equipment, rehabilitation or commission appropriate preventative or community services.
Service and Transformation of Education Information Systems The STEIS is the central support team responsible fo managing data for and on behalf of Education and Inclusion Service.
Short Term Care and Support Team The Short Term Care and Support Team has been developed to undertake an assessment and provide equipment or commission services to meet your needs.
Single Point of Access (Adult Services) purposes The Single Point of Access (Adult Services) has been developed to undertake a proportionate assessment by having a “What Matters” conversation, usually over the telephone, during which they identify the outcomes for the individual.
Specialist Dementia Team This Specialist Dementia Team collaborates between the Council and the Cwm Taf Morgannwg University Health Board.
Staff Benefits

The RCT Staff Benefits Schemes are administered by the Workforce Development Team within Human Resources. All RCT staff can access a benefits package as part of their employment contract.

Stay Well @ Home Service

The SW@H Service is a partnership 7 day service, providing multi-agency support to people across the Cwm Taf region. The service is for individuals who attend A & E or have been admitted to hospital and require community health and/or social care support on discharge home.

Staying Well @ Work 

The Staying Well @Work programme aims to support the health and wellbeing of staff within small and medium sized businesses in Rhondda Cynon Taf

Streetcare Enforcement The Streetcare Enforcement team provide front line services for litter control and dog fouling. Body Cameras are used to capture images of waste offenders.
Substance Misuse

Rhondda Cynon Taf CBC is the lead Authority for the planning and commissioning of substance misuse services in the Cwm Taf area. These services are funded by a Welsh Government grant. 

Sundry Debts The Council has a central team that is responsible for recovering debts on behalf of the Council.
Support @ Home

The Support @ Home Service has been developed to help people to live as independently as possible in their own home.

Supporting People Providing housing related support services to vulnerable people.
Tourism The role of the RCT Tourism Department is to market and raise the profile of Rhondda Cynon Taf as a visitor destination.
Transportation The Transportation Service delivers a range of front line & support services for community transport.
UK Resettlement Scheme These schemes support refugees through the provision of Housing, Education, Health and Integration into the community.
Valleys Taskforce The Team work with local Authorities within the Valleys Taskforce to deliver empty home grant applications.
Vision Products Community Equipment 

Vision Products works in partnership with a number of Local Health Boards and both Adult and Children’s Social Care Services in a number of Local Authorities in South East Wales such as Rhondda Cynon Taf, Merthyr, Bridgend, and Cwm Taf.

Vision Products  Mobility Shop

Vision Mobility is a specialist shop selling mobility and independent living aids.

Vision Products Out of Hours 

Vision Products provides an Out of Hours service for the urgent repair and maintenance of specified equipment. 

Vision Products PVCu

This privacy notice explains how your personal information is processed when placing uPVC orders at Vision Products. 

Vision Products Servicing maintenance

How your personal information is used to service and maintain your aids and equipment.

Visitor Attractions & Heritage Rhondda Cynon Taf’s Visitor Attraction & Heritage Services Department are responsible for managing RCT’s main visitor attractions.
Welsh Language  To provide Welsh Language Services to all Council services to ensure that we meet our Welsh Language obligations.
Work experience and internships The Employment, Education & Training Team is dedicated to enhancing career and work opportunities for young people in and leaving care and those unemployed not in education, employment or training in addition to offering work placements within RCT Council for students and members of the public.
Workforce Administration Provides information if you are part of the Council workforce which includes employees and workers, paid and unpaid, including volunteers.
Youth Engagement and Participation Service The Youth Engagement and Participation Service supports young people aged 11-25 years to reach their potential and overcome barriers to learning and progression.
Youth Offending Service  The Cwm Taf Youth Offending Service works with children and young people aged between 8 - 17 who get into trouble with the law.
14 - 19 Service  The Council’s ‘14-19’ service is an internal Council service that supports Schools and the Council in improving school performance results for school years 9-13.

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