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Disabled Facilities Housing Grant Privacy Notice


How we use your personal information for Prosperity and Development Housing Grants delivery of the Disabled Facilities Grant purposes 

The Council provides services for local communities and the people who live in them.  Undertaking this work means that we must collect and use information about the people we provide services to and keep a record of those services. Because we collect and use personal information about individuals we must make sure that they know what we intend to do with their information and who it may be shared with. 

We have summarised in this privacy notice some of the key ways in which we use your personal information for Housing Strategy and Investment purposes. This information should be read in conjunction with the Council’s corporate privacy notice.

1. Who we are, what we do. 

The Housing Grants Team are here to help guide RCT residents through the application and grant process for the mandatory Welsh Government Disabled Facilities Grant. 

The Disabled Facilities Grant is available for a range of work to be completed in a disabled individuals house that will help them maintain their independence in their home.

2. What and whose personal information we hold? 

When applying for the Disabled Facilities Grant we will hold your personal information to process the application. 

The types of information we will hold and typically process include:

  • Name and address
  • Contact information including mobile or landline telephone number and email address
  • Date of birth
  • National Insurance Number
  • Bank Account details (for payment of grant aid)
  • Evidence of ownership of property or tenancy agreement
  • Other personal information submitted as evidence in support of your grant application
  • Details of other persons related to your application, this can include your partner and other members of your household
  • Benefit entitlement and supporting information 
  • Income Information

We may receive/collect the following information from others in support of your application:

  • Evidence of ownership / tenancy of property
  • Confirmation of your entitlement to Reduction in Council Tax
  • Confirmation of your National Insurance Number
  • Proof of identity (for example, but not restricted to; passport, driving license, utility bill etc). 

3. Where does the service get my information from? 

The service obtains your information from several sources as follows:

  • Any information collected from/about you from the Single Point of Access team or the Occupational Therapist.
  • Enquires via telephone, email, letters.
  • Land Registry Search
  • Other service areas within the Council eg Council Tax, Housing Benefits
  • You, the applicant and upon completion of the grant application form

4. What will we do with your personal information? 

To process your grant application and assess your eligibility to receive the grant funding, we will: 

  • Provide pre-application advice
  • Check with other Council departments such as Council Tax to assess eligibility
  • Discuss any/all aspects of the grant process with yourself
  • Assess and approve and make payments in respect of your application for Grant Assistance
  • Make a payment to you or your chosen contractor which could include, builder, electrician, plumber, architect etc in respect of your grant application
  • Gather customer feedback information in respect of the impact of the grant to report to Welsh Government.
  • Gather customer feedback information in respect of the application process and if you would like to take part in promotion of the scheme (to include internal/external reporting and/or social media).

5. What is the legal basis for the use of this information? 

  • Housing Grants, Construction & Regeneration Act 1996
  • Housing Renewal Grants Regulations

6. Does the service share my personal information with any other organisation? 

The Housing Grants Team will require additional information to process your grant application. We will share your information with;

Other Council departments:

  • Council Tax
  • Housing Benefits
  • Legal
  • Finance

Other individuals:

  • Developers, Builders, Architects
  • Your legal representatives
  • Your agent / representative
  • Welsh Government

7. How long will my information be kept?

We will only keep your personal information for as long as we need it, to provide the relevant service and to deal with any questions or complaints that we may receive, this will be for a period of 10 years.

 8. Your information, your rights 

The General Data Protection Regulation (GDPR) gives you important rights, including the right to access the personal information the services hold about you. 

Click here for further information on your information rights and how to exercise them.  

9. Contact us 

If you have any concerns or would like to know more about how the service using your personal information please contact us in one of the following ways: 

By email : 

By telephone : 01443 281118 

In writing :

Prosperity and Development 

Housing Investment and Grants 

Sardis House 

Sardis Road 


CF37 1DU