Rhondda Cynon Taf Council has made it easier for residents to view their Council Tax bills online, without the need to sign up for e-billing.
The improvement means that residents who currently receive paper bills will be able to access their bill quickly and securely online, by removing the need to create an online account or opt into traditional e-billing services.
The Council currently holds email addresses for more than 30,000 Council Tax payers who do not currently receive their bills electronically. Over the coming months, the Council will contact these residents to inform them of the upcoming change. Future Council Tax bills will be issued by email rather than by post.
Importantly, no customer will be switched automatically without prior communication. The Council will write to residents in advance to explain what the change means, what action - if any - is required, and how support will be available for those who need it.
These changes form part of the Council’s wider commitment to becoming a more digital and efficient organisation. Moving away from paper billing will significantly reduce the use of paper, printing, postage, and packaging, helping to lower costs for the public purse.
Residents will also benefit from faster and more reliable delivery of bills, avoiding delays associated with postal services and ensuring important information is received in a timely manner.
A Rhondda Cynon Taf Council spokesperson said: “This is a positive step forward for both residents and the Council. By using digital solutions more effectively, we can make it easier for people to access their information, reduce unnecessary costs, and play our part in supporting the Council’s improvement in digital services. Clear communication with residents will be central to the success of this change, and we are committed to ensuring everyone understands what is happening and why.”
Paper billing will continue to be available for residents who are unable to access email or who require additional support, and further details will be shared directly with customers as part of the Council’s communications.
Residents are encouraged to look out for further information from the Council in the coming weeks.
Posted on 23/12/2025