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Advice to consumers

Consumer advice is provided by Citizens Advice Consumer Service who offer free, confidential and impartial advice on consumer issues.

Get advice on

  • goods that are faulty, not fit for their purpose, or described incorrectly
  • services that have not been carried out with reasonable care and within a reasonable time or for an acceptable price
  • what to do if you think you have been scammed

Contact us

Email us

You can use our online enquiry forms to ask us about:

Call us

  • Call the Citizens Advice consumer helpline on 0808 2231133
  • You can talk to a Welsh-speaking adviser on 0808 2231144

The helplines are open Monday to Friday 9.00am to 5.00pm. They are not open on bank holidays

Write to us

Citizens Advice consumer service

Post Point 24,
Town Hall
Walliscote Grove Road
Weston super Mare
North Somerset
BS23 1UJ