Advice to consumers

Get advice on

• goods that are faulty, not fit for their purpose, or described incorrectly
• services that have not been carried out with reasonable care and within a reasonable time or for an acceptable price
• what to do if you think you have been scammed

Contact us

Email us

You can use our online enquiry forms to ask us about:

• an energy query or to complain about an energy company
• a postal query or to complain about a postal service
• a general consumer query

Call us

• Call the Citizens Advice consumer helpline on 03454 04 05 06
• You can talk to a Welsh-speaking adviser on 03454 04 05 05

The helplines are open Monday to Friday 9.00am to 5.00pm. They are not open on bank holidays

Write to us